Managing Ashland MultiComm Services PHASE 1 TABLE AMS12.1 Number of Subscribers Who Continue Subscriptions after Trial Period with Four Discount Plans Reviewing the results of its research, the marketing department team concluded that a segment of Ashland households might be CONTINUE interested in a discounted trial subscription to the AMS 3-For-All SUBSCRIPTIONS service. The team decided to test various discounts before deter- AFTER TRIAL DISCOUNT PLANS No Moderate Substantial Restaurant mining the type of discount to offer during the trial period. It PERIOD decided to conduct an experiment using three types of discounts plus a plan that offered no discount during the trial period: Discount Discount Discount Card Total Yes 24 30 38 51 143 No 76 70 62 257 49 1. No discount for the 3-For-All service. Subscribers would pay Total $99.99 per month for the 3-For-All service during the trial period. 100 100 100 100 400 1. Analyze the results of the experiment. Write a report to the team that includes your recommendation for which discount plan to use. Be prepared to discuss the limitations and assumptions of the experiment. 2. Moderate discount for the 3-For-All service. Subscribers would pay $79.99 per month for the 3-For-All service during the trial period. 3 Subetontiol dicoount for tha nuioo Subcorik

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Author:Amos Gilat
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СНАРТER
12
"CASES
Managing Ashland MultiComm Services
TABLE AMS12.1
Number of Subscribers Who Continue Subscriptions
PHASE 1
after Trial Period with Four Discount Plans
Reviewing the results of its research, the marketing department
team concluded that a segment of Ashland households might be CONTINUE
interested in a discounted trial subscription to the AMS 3-For-All SUBSCRIPTIONS
service. The team decided to test various discounts before deter- AFTER TRIAL
DISCOUNT PLANS
No
Moderate Substantial Restaurant
mining the type of discount to offer during the trial period. It PERIOD
decided to conduct an experiment using three types of discounts
plus a plan that offered no discount during the trial period:
1. No discount for the 3-For-All service. Subscribers would pay
$9.99 per month for the 3-For-All service during the trial
period.
Discount Discount Discount
Card
Total
Yes
24
30
38
51
143
No
70
257
76
62
49
Total
100
100
100
100
400
1. Analyze the results of the experiment. Write a report to the
team that includes your recommendation for which discount
plan to use. Be prepared to discuss the limitations and
assumptions of the experiment.
2. Moderate discount for the 3-For-All service. Subscribers
would pay $79.99 per month for the 3-For-All service during
the trial period.
3. Substantial discount for the 3-For-All service. Subscribers
would pay $59.99 per month for the 3-For-All service during
the trial period.
PHASE 2
The marketing department team discussed the results of the
survey presented in Chapter 8, on pages 302–303. The team
realized that the evaluation of individual questions was provid-
ing only limited information. In order to further understand the
market for the 3-For-All service, the data were organized in the
following contingency tables:
4. Discount restaurant card. Subscribers would be given a spe-
cial card providing a discount of 15% at selected restaurants
in Ashland during the trial period.
Each participant in the experiment was randomly assigned
to a discount plan. A random sample of 100 subscribers to each
plan during the trial period was tracked to determine how many
would continue to subscribe to the 3-For-All service after the
HAS AMS
INTERNET SERVICE
trial period. Table AMS 12.1 summarizes the results.
HAS AMS
SMARTPHONE
Yes
No
Total
Yes
55
28
83
No
207
128
335
Total
262
156
418
Transcribed Image Text:СНАРТER 12 "CASES Managing Ashland MultiComm Services TABLE AMS12.1 Number of Subscribers Who Continue Subscriptions PHASE 1 after Trial Period with Four Discount Plans Reviewing the results of its research, the marketing department team concluded that a segment of Ashland households might be CONTINUE interested in a discounted trial subscription to the AMS 3-For-All SUBSCRIPTIONS service. The team decided to test various discounts before deter- AFTER TRIAL DISCOUNT PLANS No Moderate Substantial Restaurant mining the type of discount to offer during the trial period. It PERIOD decided to conduct an experiment using three types of discounts plus a plan that offered no discount during the trial period: 1. No discount for the 3-For-All service. Subscribers would pay $9.99 per month for the 3-For-All service during the trial period. Discount Discount Discount Card Total Yes 24 30 38 51 143 No 70 257 76 62 49 Total 100 100 100 100 400 1. Analyze the results of the experiment. Write a report to the team that includes your recommendation for which discount plan to use. Be prepared to discuss the limitations and assumptions of the experiment. 2. Moderate discount for the 3-For-All service. Subscribers would pay $79.99 per month for the 3-For-All service during the trial period. 3. Substantial discount for the 3-For-All service. Subscribers would pay $59.99 per month for the 3-For-All service during the trial period. PHASE 2 The marketing department team discussed the results of the survey presented in Chapter 8, on pages 302–303. The team realized that the evaluation of individual questions was provid- ing only limited information. In order to further understand the market for the 3-For-All service, the data were organized in the following contingency tables: 4. Discount restaurant card. Subscribers would be given a spe- cial card providing a discount of 15% at selected restaurants in Ashland during the trial period. Each participant in the experiment was randomly assigned to a discount plan. A random sample of 100 subscribers to each plan during the trial period was tracked to determine how many would continue to subscribe to the 3-For-All service after the HAS AMS INTERNET SERVICE trial period. Table AMS 12.1 summarizes the results. HAS AMS SMARTPHONE Yes No Total Yes 55 28 83 No 207 128 335 Total 262 156 418
DISCOUNT TRIAL
TYPE OF SERVICE Yes
No
Total
Basic or none
8
156
164
Enhanced
32
222
254
Total
40
378
418
WATCHES PREMIUM CONTENT
Almost Several
Every Times a Almost
Week
SERVICE
Day
Never
Never Total
Basic or none
2
5
30
127
164
Enhanced
14
35
149
56
254
Total
16
40
179
183
418
WATCHES PREMIUM CONTENT
Almost Several
Every Times a Almost
Day
DISCOUNT
Week
Never Never Total
Yes
5
6
16
13
40
No
11
34
163
170
378
Total
16
40
179
183
418
METHOD FOR CURRENT SUBSCRIPTION
Email/ Toll-Free AMS In-store MyTVLab
DISCOUNT Text Number Website Signup
Promo
Total
Yes
5
14
12
4
40
No
65
50
224
32
7
378
Total
70
64
236
36
12
418
METHOD FOR CURRENT SUBSCRIPTION
GOLD Email/ Toll-Free
AMS
In-store MyTVLab Total
Promo
CARD
Text Number
Website Signup
Yes
4
12
12
4
6.
38
No
66
52
224
32
6
380
Total
70
64
236
36
12
418
2. Analyze the results of the contingency tables. Write a report
for the marketing department team, discussing the marketing
implications of the results for Ashland MultiComm Services.
Transcribed Image Text:DISCOUNT TRIAL TYPE OF SERVICE Yes No Total Basic or none 8 156 164 Enhanced 32 222 254 Total 40 378 418 WATCHES PREMIUM CONTENT Almost Several Every Times a Almost Week SERVICE Day Never Never Total Basic or none 2 5 30 127 164 Enhanced 14 35 149 56 254 Total 16 40 179 183 418 WATCHES PREMIUM CONTENT Almost Several Every Times a Almost Day DISCOUNT Week Never Never Total Yes 5 6 16 13 40 No 11 34 163 170 378 Total 16 40 179 183 418 METHOD FOR CURRENT SUBSCRIPTION Email/ Toll-Free AMS In-store MyTVLab DISCOUNT Text Number Website Signup Promo Total Yes 5 14 12 4 40 No 65 50 224 32 7 378 Total 70 64 236 36 12 418 METHOD FOR CURRENT SUBSCRIPTION GOLD Email/ Toll-Free AMS In-store MyTVLab Total Promo CARD Text Number Website Signup Yes 4 12 12 4 6. 38 No 66 52 224 32 6 380 Total 70 64 236 36 12 418 2. Analyze the results of the contingency tables. Write a report for the marketing department team, discussing the marketing implications of the results for Ashland MultiComm Services.
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