Many service industries link labor rate and time (quantity) standards with their processes. One example is the standard time to board an aircraft. The reason time plays such an important role in the service industry is that it is viewed as a competitive advantage: best service in the shortest amount of time. Although the labor rate component is difficult to observe, the time component of a service delivery standard is often readily apparent—for example, “Lunch will be served in less than five minutes, or it is free.” Required Break into teams and select two service industries for your analysis. Identify and describe all the time elements each industry uses to create a competitive advantage.

Cornerstones of Cost Management (Cornerstones Series)
4th Edition
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Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter4: Activity-based Costing
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Many service industries link labor rate and time (quantity) standards with their processes. One
example is the standard time to board an aircraft. The reason time plays such an important role in the service
industry is that it is viewed as a competitive advantage: best service in the shortest amount of time.
Although the labor rate component is difficult to observe, the time component of a service delivery standard
is often readily apparent—for example, “Lunch will be served in less than five minutes, or it is free.”
Required
Break into teams and select two service industries for your analysis. Identify and describe all the time elements
each industry uses to create a competitive advantage.

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