Mike Boyle only wants to attract customers who will be frequent users of his facilities and training services. What does this suggest about how MBSC manages service expectations?
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Mike Boyle only wants to attract customers who will be frequent users of his facilities and training services. What does this suggest about how MBSC manages service expectations?
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- Blue Nile Diamond articulated its philosophy as follows: “offer high quality diamonds and fine jewelry at outstanding price, when you visit our website, you’ll find extraordinary jewelry…” Please discuss the various strategies Blue Nile has adopted in order to make it more effective to sell diamond online.Analyze the last service that you acquired, what do you think is/are the factor/s that influenced your desired and predicted service expectations?Give typing answer with explanation and conclusion How does Disney's servicescape design and upkeep help to script customer experiences and create pleasure and satisfaction for guests not only in its theme parks but also in its cruise ships and hotels. Provide some examples of each.
- What do you recommend Brenda do to compete effectively against competitors that have a long andsuccessful track record?Analytics Exercise 18-1 (Algo) Starbucks has a large, global supply chain that must efficiently supply over 17,000 stores. Although the stores might appear to be very similar, they are actually very different. Depending on the location of the store, its size, and the profile of the customers served, Starbucks management configures the store offerings to take maximum advantage of the space available and customer preferences. Starbucks’ actual distribution system is much more complex, but for the purpose of our exercise let’s focus on a single item that is currently distributed through five distribution centers in the United States. Our item is a logo-branded coffeemaker that is sold at some of the larger retail stores. The coffeemaker has been a steady seller over the years due to its reliability and rugged construction. Starbucks does not consider this a seasonal product, but there is some variability in demand. Demand for the product over the past 13 weeks is shown in the following…JJJ Ltd's mission statement is 'to offer fantastic service to all customers'. The mission statement has recently been created by senior management but has not been widely circulated to anyone else. The CEO of JJJ has stated that all of the highlevel strategies created by the organisation need to be measured against this mission.Which ONE of the following benefits is JJJ most likely to see from its new mission statement in the short term? Rapid change in JJJ's corporate culture to a focus on quality Improved awareness amongst stakeholders of JJJ's goals Improved strategic decision making Improved image to customers
- Element Description Mission Amazon’s mission statement is “To be Earth’s most customer-centric company.” There are four characteristics associated with this mission statement – lowest prices, best selection of goods and services, convenience of e-commerce, and global industry leadership. Amazon’s mission statement points to having a wide selection of products to satisfy customers. Amazon’s mission underlines convenience by offering access to products and services via the Internet. Amazon’s mission statement uses the word “Earth” to represent the want of being the top leader in customer satisfactions for all nations. Reference: Gregory, Lawrence (2022). Amazon.com Inc.’s mission statement & vision statement (an analysis). https://panmore.com/amazon-com-inc-vision-statement-mission-statement-analysis Vision Amazon’s vision statement is “To become Earth’s best employer and Earth’s safest place to work.” These three characteristics are identified in Amazon’s…Arcontica Classic Furniture (ACF) manufactures a range of rustic chairs, lawn furniture, and interior furnishing including lamps, desks, and bed frames. ACF's customer base comprises both private customers and retail outlets. Consumer's sales are for cash or by credit card, but business customers are for cash or by credit card, but business customers are extended a line of credit. New business customers undergo a credit check before receiving a credit line. All sales are made online, by fax or mailed in hard copy order. When a credit order is received, the sales clerk verifies inventory availability, prepares a sales order, and sends the stock release copy to the warehouse clerk who picks the goods and arranges shipment. He then prepares the bills of lading and sends copies of the shipping notices to the billing department and inventory control. The billing department updates the sales journal and sends an invoice to the customer. The clerk then sends the shipping notice to the AR…Edwards Machine Tools needs to purchase a new machine. The basic model is slower but costs less, while the advanced model is faster but costs more. Profitability will depend on future demand. The following table presents an estimate of profits over the next three years. Decision Low Medium High Basic Model $65,000 $85,000 $125,000 Advanced Model $70,000 $140,000 $240,000 Given the uncertainty associated with the demand volume and no other information to work with, how would you make a decision? Use the Excel template Decision Analysis and explain your reasoning.
- McDonald’s introduced, between 2015 and 2016, a new gourmet burger service called “Create Your Taste” (CYT) where customers were able to choose all ingredients of their gourmet meal which would be delivered as a ‘table service’. Which generic competitive strategy was deployed in this case? (Multiple answers possible) a.Focused differentiation b.Focused low-cost c.Low-cost provider d.Best-cost provider e.Broad differentiationMany organizations have differentiated themselves in the marketplace by their "low cost" value proposition to customers (i.e. Spirit Airlines, Dollar Tree, Walmart, and Aldi). To achieve this, the organization fine-tunes their business model to remove as many overhead costs and unnecessary costs so it may pass those savings on to its customers. Select a domestic or international business that has a "low cost" value proposition to its customers and consider the following questions: How does it market itself? How does a low-cost operating structure make them stand out and succeed in the market? Is "low cost" a sustainable model for this company? Evaluate this strategy from an ethical perspective.Harvard’s Michael Porter has proposed the value chain as a tool for identifying ways to create more customer value. According to this model, every firm is a synthesis of activities performed to design, produce, market, deliver, and support its product. Nine strategically relevant activities five primary and four support activities create value and cost in a specific business. The primary activities are (1) inbound logistics, or bringing materials into the business; (2) operations, or converting materials into final products; (3) outbound logistics, or shipping out final products; (4) marketing, which includes sales; and (5) service. Specialized departments handle the support activities (1) procurement, (2) technology development, (3) human resource management, and (4) firm infrastructure. (Infrastructure covers the costs of general management, planning, finance, accounting, legal, and government affairs.). Considering the above-mentioned value chain process explain the primary…