Process innovation became important with the advanced movement of quality improvement. What is needed today is a radical process innovation.
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Part One: Indicate whether the following sentences are true or false:
- Process innovation became important with the advanced movement of quality improvement. What is needed today is a radical process innovation.
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- 6 EXERCISES: 1. If we use a focus group discussion what will be the advantages of this over getting the same information over the phone from the customer? 2. Why do we have to make sure that the concept is communicated in the way that the customer response is likely to be true? 3.What are the benefits of conducting these customer surveys to the company? 4.What does the product development team have to document and save the results of the test? How does this help the company?INSTRUCTION: Choose the correct answer and no need for an explanation. 1. In the course of employment, organizations also carry out employee training to improve employee productivity and generally grow the organization. Further evaluation is carried out at the end of each training to test the impact of the training on employee skills, and test for improvement. A. Time-series Design B. One-Shot Case Study Design C. One-Group Pretest – Posttest Design D. Static-Group Comparison Design 2. A teacher wants to determine whether reading to children an extra hour a day would increase their reading skill. A group of children are chosen. The teacher will read an extra hour a day to these children. It was found, at the end of the semester, these children’s reading skills are pretty good. A. One-Group Pretest – Posttest Design B. One-Shot Case Study Design C. Static-Group Comparison Design D. Time-series Design 3. A study take into the possible connection between lifelong exercise and…1. How does Gerber exhibit the fundamental principles of total quality – customer and stakeholder focus, participation and teamwork, and a process focus and continuous improvement? 2. How did quality help Gerber overcome the crisis it faced in the consumer-tampering situation? What lessons does this have for other companies?
- The basic objective of every business is to provide value to its a. stakeholders b. competitors. a. process c. delivery The supply chain of a manufacturing company is a crucial value chain involved in all of the following EXCEPT: a. receiving and warehousing b. accounting and finance c. advertising and sales d. interacting with customers Fifth, the belief that businesses may improve their procedures and the worth of their wares. a. process redesign b. reengineering c. revolutionary shift d. Continuous improvement is a kind of incremental innovation that always looks for new methods to better the product or service being offered.Research for a company (should be existing) here in the Philippine setting, and analyze the following: min of 10 and maximum of 20 sentence each 1. How do they implement quality assurance across their organization? (From the Organization, to their employees, to their market) 2. What are the current practices that governs the moral standards of their employees? And how do they apply CSR? 3. Discuss the company's quality culture.Which of the following statements does NOT help to close the gaps? * a. Service must reflect customer expectations b. Give information on product research and feedback on operations to customers c. educate customers to see the reality of service delivery d. Unlearn perceptions and interpretation of service delivery 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality * a. hard measures b. soft measures c. control chart metric
- 1. based on the attached article McKinsey’s analysis has found companies that invest in innovation during a crisis outperform the competition on market capitalization by 10 percent; investing in innovation after a crisis gives them a 30 percent advantage. Considering this statement, and using relevant frameworks, examine the role of operations managers in product development and provide recommendations for strategies that can be implemented to enhance innovation in the consumer goods industry. 2. Shigeo Shingo and Taiichi Ohno are credited as the quality gurus behind the Toyota Production System (TPS) a widely recognised production system. Examine the relevance of the JIT approach in product development within the consumer goods sector. Make use of relevant examples.What are the three critical processes identified by PMBOK (2013:227) as critical to a Quality Management system? What are the four categories that cost of quality can be broken down into? According to Dr WE Deming Quality Management is a function of the management team, based on this statement, discuss the fourteen Quality related points for management to focus on. List and critically discuss the Four Core Quality Concepts Discuss the six success factors for Managing Project Quality Discuss The enterprise environmental factors that influence the Plan Quality Management process Discuss the tools and techniques for quality planning stated by PMBOK (2013:235) Check sheets are used to organize facts in a manner that will facilitate the effective collection of useful data about a potential quality problem. Considering the above statement, list the five uses for check sheets in in quality control. Critically discuss the steps involved in using a check sheet. Please explain the uses for a…Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question How would you suggest that the process of business process improvement outlined in this case study could be improved further?
- The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.What is an important philosophy in ensuring customers’ needs are met under Total Quality Management tool? Group of answer choices It is the role of the marketing department to ensure customers’ needs are met. Every part of the organization plays an important role to ensure customer satisfaction It is difficult to satisfy customers’ needs so the company must conduct regular customer survey to find out their needs. It is the responsibility of the team members of the TQM project team to introduce changes to meet customers’ needs.