Carter cleaning companyThe Job DescriptionBased on her review of the stores, Jennifer concluded that one of the first mattersshe had to attend to involved developing job descriptions for her store managers.As Jennifer tells it, her lessons regarding job descriptions in her basic managementand HR management courses were insufficient to convince her of the pivotal role jobdescriptions actually play in the smooth functioning of an enterprise. Many timesduring her first few weeks on the job, Jennifer found herself asking one of her storemanagers why he was violating what she knew to be recommended companypolicies and procedures. Repeatedly, the answers were either "Because didn't know itwas my job" or "Because I didn't know that was the way we were supposed to do it."Jennifer knew that a job description, along with a set of standards and proceduresthat specified what was to be done and how to do it, would go a long way towardalleviating this problem.In general, the store manager is responsible for directing all store activities in such away that quality work is produced, customer relations and sales are maximized, andprofitability is maintained through effective control of labor supply, and energy cost.In accomplishing that general aim, a specific store manager's duties andresponsibilities include quality control, store appearance and cleanliness, customerrelations, bookkeeping and cash management, cost control and productivity, damagecontrol, pricing, inventory control, spotting and cleaning, machine maintenance,purchasing, employee safety, hazardous waste removal, human resourceadministration, and pest control.The question that Jennifer had to address follow.Q1.a) Do you agree with Jennifer that the first task she should attend to is thedevelopment of job descriptions for store managers? Justify your answer.b) According to the case, Jennifer wanted to design the job descriptionsbecause of which issue she has been facing with the store managers?c) According to the case, what are the tasks of a store manager?d) what is the difference between a job description and job specification?

About Job Description- A job description is a written format that gives a narration about the…

Answered: Q1. a) Do you agree with Jennifer that…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 1SGB: Create a Group Control System Step 1. From into groups of three to five students. Each group will...

See similar textbooks

Similar questions

Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Continue Westwind's zero-tolerance policy toward shoplifting. It's the right thing to do—and it Will pay Off in the end in higher profitability because the chain's reputation for being tough on crime Will reduce overall losses from theft.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.
Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.
In the fall of 2013, after returning to Los Angeles from New York, Beall turned her attention to the development of systems for more effective hiring and retention. She brought on a senior director of opera-tions, a regional manager for Southern California, and two full-time field supervisors. She brought in part-time consultants to serve as CFO and to provide marketing support. She also began to be more pro-active about hiring for fit—working with her senior managers to identify and carefully train a large team of technicians likely to remain with the company.Freed by her senior staff to turn away from the minutiae and focus on higher level strategy, she began exploring her options. As a first step, she started conducting extensive research about if and how CleanBeeBaby might be turned into a fran-chise operation. Beall had long believed that there might be huge upside in franchising; residential cleaning franchisor Merry Maids had 1,432 operating units globally (2014 data), for…
Helen works as an accountant for a firm in the textile industry. During non-working hours she does extensive volunteer work for the American Red Cross, Meals on Wheels, and the American Heart Association. Helen's employer wants to maintain a favorable image in the community so it wants every employee to donate money to the United Way. Should the firm pressure Helen to donate money? Keep in mind that if Mary doesn't donate money, other employees may not either which could result in the firm having an unfavorable image in the community. On the other hand, Mary already donates time which has a monetary value and she may feel that it is unfair to be asked to donate even more.
In this task you will evaluate how effectively a Deputy Branch Manager conducts a one- to -one meeting where she gives an employee a spoken verbal warning. Video analysis using scarf modelStaus is about relative importance to others. Does the deputy manage threaten Luciano's status during the meeting? Certainty concerns being able to predict future. Does the geneal manager give Luciano clear and concise information regarding his future in the company. Automony provides a sense of control over events. Does the deputy manager give Luciano a sense of control over the situation? Relatedness is a sense of safety with others. Does the deputy manager create good report with the Lucaino to make him feel part of the team? Fairness is a perception of fair exchnages between people. Does the deputy manager seem to be acting failry with Luciano?
Carter Cleaning CompanyThe Better Interview is missing at Carter Cleaning Centers; the company currently has no organized approach to interviewing job candidates. Store managers, who do almost all the hiring, have a few of their own favorite questions that they ask. But in the absence of any guidance from management, they all admit their interview performance leaves something to be desired. Similarly, Jack Carter himself is admittedly most comfortable dealing with what he calls the “nuts and bolts” machinery aspect of his business and has never felt particularly comfortable having to interview management or other job applicants. Jennifer is sure that this lack of formal interviewing practices, procedures, and training account for some of the employee turnover and theft problems. Therefore, she wants to do something to improve her company’s performance in this important area.Questions:In general, what can Jennifer do to improve her employee interviewing practices? Should she develop…
ABC executives decided to attract the best knowledge workers it can in a strongly competitive and aggressive market to help employees. But a number of ABC employees have left and given up these fantastic benefits to go out on their own. For instance, Mr. Silva and two colleagues, came up with an idea on how to handle Web video in last month it was released to the market. They left ABC, to start their own company. When they left the company, ABC really wanted them to stay since they do all the hard for the company. So off they went, for the excitement of a start-up. If this were an isolated occurrence, it would be easy to write off. But it’s not. Other talented ABC employees have done the same thing. ABC is doing a lot for its employees, but not enough to retain some talented employees. Using what you’ve learned from studying the various motivation theories, what does this situation tell you about employee motivation? If you were managing a team of ABC’s employees, how would you keep…
Assume you are the HR Manager at Prosperity. Recently employees have been expressing concerns around the privacy ofemployee information that is stored in the company’s HRIS. You have promised these employees that you will take up thematter of employee information privacy with the Executive Committee.Write an email to the Executive Committee in which you outline concerns around employee information privacy as itrelates to collection and storage in the company’s HRIS. Suggest ways in which Prosperity can protect employeeinformation privacy

Recommended textbooks for you

Management, Loose-Leaf Version

Management

ISBN:

9781305969308

Author:

Richard L. Daft

Publisher:

South-Western College Pub

Understanding Management (MindTap Course List)

Management

ISBN:

9781305502215

Author:

Richard L. Daft, Dorothy Marcic

Publisher:

Cengage Learning

Management, Loose-Leaf Version

Management

ISBN:

9781305969308

Author:

Richard L. Daft

Publisher:

South-Western College Pub

Understanding Management (MindTap Course List)

Management

ISBN:

9781305502215

Author:

Richard L. Daft, Dorothy Marcic

Publisher:

Cengage Learning

SEE MORE TEXTBOOKS