Questions 1 In what other aspects of managing strategy might the differences identified here be important? 2 If you are seeking to operate in a country with a very different culture, how would you set about trying to understand that culture and its underlying assumptions?

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in other aspects of managing strategy might the differeces identifed here be important
ILLUSTRATION 5.2
Project management: Chinese and UK perspectives
ILLUSTRATION
A study of how project management is viewed in China and the UK
brought to the surface significant different perspectives on management.
Project management can be important in the imple- Relationship with subcontractors
mentation of strategy and since the 1980s has become
increasingly recognised in China as a useful manage-
ment tool. Researchers have, however, found different
conceptions of project management between managers
in China and managers in the UK. These findings, in turn,
inform an understanding of some underlying differences relationships. UK managers also saw subcontractors as
of the wider conception of management itself.
For Chinese managers, subcontractors were like brothers
and sisters of their project team family. They recognised
that there could be competition with subcontractors
but saw the answer to this as the building of long-term
members of the project team bat with an emphasis on
their specialised techniques and skills. Again they pre-
ferred to keep a more impersonal, contractual distance.
Relationship with the company
Chinese managers saw their personal career development Conflict resolution
as strongly linked to the company's development: none
of those studied had changed their company since the
start of their career in the construction industry. UK
managers, on the other hand, were more individualistic
and most had changed companies several times.
Both groups of managers acknowledged that conflict with
clients or subcontractors could be a possibility. For Chinese
managers negotiation was the basis of conflict resolu-
tion. Failure to resolve problems which might end with a
claim against a subcontractor was regarded as a loss of
"face' and reputation. Conflicts needed to be resolved
amicably. Though they also preferred to settle things
amicably, UK managers again emphasised contractual con-
ditions. Claims on clients or contractual penalties on sub-
contractors were normal project management practice.
Teamwork
Both Chinese and UK managers placed a high value
on teamwork, relationships with clients and with sub-
contractors, but interpreted these differently. Chinese
managers saw the team like a family where the team
leader was like the father of the family and team
members should support each other. So Chinese man-
agers preferred to stay with their established teams and
select new team members introduced to them by other
members of the team. UK managers placed an emphasis managers found this more stressful and problematic than
on respect and trust but much more within the work
Attitudes to uncertainty
Both Chinese and UK managers accepted uncertainty
as inherent in project management. However, Chinese
UK managers, who, rather, enjoyed the challenges that
arose: 'I am very lucky in my job in that I have numerous
different challenges every day and it's full of change.'
context and with much less concern for how long people
had worked in the team.
Source: Ping Chen and David Partington, 'An interpretive comparison
of Chinese and Western conceptions of relationships in construction
project management work', International Journal of Project Manage-
ment, vol. 22, no. 5 (2004), pp. 397–406.
Relationship with clients
Chinese managers saw the client as: 'like your parents;
you need to do whatever they instruct you... you need
to do all you can to make them happy'. It was also
important to build strong personal relationships with
the client. UK managers saw the client as the provider
of project funds, with a greater emphasis on contractual
relationships: 'we deliver what the client wants, based on
Questions
1 In what other aspects of managing strategy might
the differences identified here be important?
2 If you are seeking to operate in a country with a
very different culture, how would you set about
trying to understand that culture and its
underlying assumptions?
the contract'.
Transcribed Image Text:ILLUSTRATION 5.2 Project management: Chinese and UK perspectives ILLUSTRATION A study of how project management is viewed in China and the UK brought to the surface significant different perspectives on management. Project management can be important in the imple- Relationship with subcontractors mentation of strategy and since the 1980s has become increasingly recognised in China as a useful manage- ment tool. Researchers have, however, found different conceptions of project management between managers in China and managers in the UK. These findings, in turn, inform an understanding of some underlying differences relationships. UK managers also saw subcontractors as of the wider conception of management itself. For Chinese managers, subcontractors were like brothers and sisters of their project team family. They recognised that there could be competition with subcontractors but saw the answer to this as the building of long-term members of the project team bat with an emphasis on their specialised techniques and skills. Again they pre- ferred to keep a more impersonal, contractual distance. Relationship with the company Chinese managers saw their personal career development Conflict resolution as strongly linked to the company's development: none of those studied had changed their company since the start of their career in the construction industry. UK managers, on the other hand, were more individualistic and most had changed companies several times. Both groups of managers acknowledged that conflict with clients or subcontractors could be a possibility. For Chinese managers negotiation was the basis of conflict resolu- tion. Failure to resolve problems which might end with a claim against a subcontractor was regarded as a loss of "face' and reputation. Conflicts needed to be resolved amicably. Though they also preferred to settle things amicably, UK managers again emphasised contractual con- ditions. Claims on clients or contractual penalties on sub- contractors were normal project management practice. Teamwork Both Chinese and UK managers placed a high value on teamwork, relationships with clients and with sub- contractors, but interpreted these differently. Chinese managers saw the team like a family where the team leader was like the father of the family and team members should support each other. So Chinese man- agers preferred to stay with their established teams and select new team members introduced to them by other members of the team. UK managers placed an emphasis managers found this more stressful and problematic than on respect and trust but much more within the work Attitudes to uncertainty Both Chinese and UK managers accepted uncertainty as inherent in project management. However, Chinese UK managers, who, rather, enjoyed the challenges that arose: 'I am very lucky in my job in that I have numerous different challenges every day and it's full of change.' context and with much less concern for how long people had worked in the team. Source: Ping Chen and David Partington, 'An interpretive comparison of Chinese and Western conceptions of relationships in construction project management work', International Journal of Project Manage- ment, vol. 22, no. 5 (2004), pp. 397–406. Relationship with clients Chinese managers saw the client as: 'like your parents; you need to do whatever they instruct you... you need to do all you can to make them happy'. It was also important to build strong personal relationships with the client. UK managers saw the client as the provider of project funds, with a greater emphasis on contractual relationships: 'we deliver what the client wants, based on Questions 1 In what other aspects of managing strategy might the differences identified here be important? 2 If you are seeking to operate in a country with a very different culture, how would you set about trying to understand that culture and its underlying assumptions? the contract'.
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