Mary Barton CaseMary Barton, a single mother with three children, was hired as an order-entry clerk for atrucking firm. Her first two weeks on the job were spent in a special class from 8 A.M. to4 P.M., where she learned how to sort, code, and enter the orders on the computer. An instructorworked with her constantly at first, and then less frequently as she gained skill andconfidence. Mary was happy to have the job and enjoyed her work schedule. When thetraining was completed, she was told to report to the order-entry department the followingMonday.When she was first employed, either Mary failed to read and understand the printedinformation about her regular work schedule or perhaps the recruiter forgot to tell her thatshe was to fill a spot in a special shift that worked from 4 A.M. until noon. In any case,Mary failed to report to work on the early schedule on the first day of regular work. Whenshe did arrive at 8 A.M., her supervisor criticized her for lack of responsibility. Maryresponded by saying that she could not work the early shift because she had to prepare herchildren for school, and she threatened to resign if she could not work on the later shift.Because of a heavy workload and a difficult labor market, the supervisor needed Linda todo the job, yet had no room for her in the 8 A.M. to 4 P.M. shift.Questions1. Analyze the communication blockages in this case. Discuss ideas such as upward anddownward communication, listening, realistic job previews, feedback, and inference.2. Explain how you would handle the employment situation at the end of the case. Whatideas from the moduleļcould be applied to help resolve this problem?

Communication- Communication refers to the easy flow of change in the information between the giver…

Answered: Questions 1. Analyze the communication…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 1ED

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Write two paragraphs to answer the following question: discuss the challenges of ensuring a productive workforce, especially one that is increasingly remote, and an employee’s right to privacy. Support your arguments with resources and cite them using APA Style citing
Eugene is a piano tuner. With his job, every day is different. Sometimes, he works Saturdays and Sundays. Other days, he may not work at all. He is free to schedule his time as he wishes. He may tune a piano for a record company on Monday, and then go to another company to tune at least four more pianos. His job doesn’t challenge him. But that’s okay, Eugene loves being a piano tuner. When asked why he does what he does, he answers, “Because I want to hear good sounds. It’s not rocket science!” Based on the above scenario, Eugene's job can be considered: low on task significance and high on autonomy low on task significance and low on autonomy high on task significance and high on autonomy low on autonomy
Eugene is a piano tuner. With his job, every day is different. Sometimes, he works Saturdays and Sundays. Other days, he may not work at all. He is free to schedule his time as he wishes. He may tune a piano for a record company on Monday, and then go to another company to tune at least four more pianos. His job doesn’t challenge him. But that’s okay, Eugene loves being a piano tuner. When asked why he does what he does, he answers, “Because I want to hear good sounds. It’s not rocket science!” According to Job Characteristics Theory, Eugene's job is: is high on skill variety and high on task identity is high on skill variety and low on task identity is low on skill variety and low on task identity is high on skill variety and high on task significance
Confused on how to answer Juanita Maxwell devotes a lot of time and energy to getting to know her employees. She always greets them personally and carefully listens to their responses to questions period she even remembers incidental facts like pet names and favorite days of the week that she picks up when making small talk. Juanita believes that these kinds of details help her match her employees to projects that bring out their best skill set and internal motivations. She knows, for example, that her office manager, Marcy, is a true morning person, so Juanita schedules their meetings as early as possible to maximize their effectiveness. Juanita has a new employee on the sales team, Sandra, who is difficult to read. When Sandra first started at Trumbell and Son, she was very quiet, bordering on introverted. Juanita certainly chalked some of it to Sandra being new, and many of the other office workers having been colleagues for over five years. At the company picnic months later,…
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Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed Fran took pride in her ability to create a high morale and high performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then early on Wednesday morning, Fran’s secretary Judy Martin, knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one of her “stars”. Indeed, in an effort to develop Judy's talents and abilities, Fran had gone out of her way to give Judy special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Judy functioned more as an…
Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed Fran took pride in her ability to create a high morale and high performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then early on Wednesday morning, Fran’s secretary Judy Martin, knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one of her “stars”. Indeed, in an effort to develop Judy's talents and abilities, Fran had gone out of her way to give Judy special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Judy functioned more as an…
Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed Fran took pride in her ability to create a high morale and high performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then early on Wednesday morning, Fran’s secretary Judy Martin, knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one of her “stars”. Indeed, in an effort to develop Judy's talents and abilities, Fran had gone out of her way to give Judy special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Judy functioned more as an…
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Recently，Kathy Smith, a project manager for a large industrial construction organization, was assigned to oversee a multi-million–dollar chemical plant construction project in Southeast Asia. Kathy had earned this assignment after completing a number of smaller construction assignment in North America over the past three years. This was her first overseas assignment and she was eager to make a good impression, particularly given the size and scope of the project .Successfully completing this project would increase her visibility within the organization dramatically and earmark her as a candidate for upper management. Kathy had good project management skills; in particular, she was organized and highly sel –motivated. Team members at her last two project assignment used to joke that just trying to keep up with her was a full-time job! Kathy wasted no time settling in to oversee the development of the chemical plant. Operating under her normal work approach, Kathy routinely required her…

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