Starbucks is a popular hangout for Generation X and young urban professionals. Despite selling coffee and other baked products at a higher price than regular food stores, they were able to generate awareness and patronage through word-of-mouth and publicity instead of relying on media advertising. In 2014, Coffee Project was tested in the Philippines tested than an innovative neighborhood coffee house that sells coffee together with organic pastries, gourmét cheese, and meat plates. This was an attempt to capture the upscale market by offering cheaper lattés and frappuccinos that are now facing competition with McDonald’s McCafé. Both stores are located in the Makati and Manila area, which is the headquarters of most Starbucks branches. Jollibee is on the expansion strategy for the Coffee Bean and Tea Leaf. Question: 1. Starbucks has been associated with coffee and cozy ambiance and a market leader for the longest time. Now that a newer café is entering the market, what will be your immediate action considering that some of your customers are trying to shift to other brands which duplicate their strategy?

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter6: Target Markets: Segmentation And Evaluation
Section6.2: Mattel Uses Market Segmentation To Stay On Top
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Starbucks is a popular hangout for Generation X and young urban professionals. Despite selling coffee and other baked products at a higher price than regular food stores, they were able to generate awareness and patronage through word-of-mouth and publicity instead of relying on media advertising. In 2014, Coffee Project was tested in the Philippines tested than an innovative neighborhood coffee house that sells coffee together with organic pastries, gourmét cheese, and meat plates. This was an attempt to capture the upscale market by offering cheaper lattés and frappuccinos that are now facing competition with McDonald’s McCafé. Both stores are located in the Makati and Manila area, which is the headquarters of most Starbucks branches. Jollibee is on the expansion strategy for the Coffee Bean and Tea Leaf.

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1. Starbucks has been associated with coffee and cozy ambiance and a market leader for the longest time. Now that a newer café is entering the market, what will be your immediate action considering that some of your customers are trying to shift to other brands which duplicate their strategy?

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