State and explain some possible consequences of poor quality in the organisation
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State and explain some possible consequences of poor quality in the organisation.
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- Susan has worked at Suspenders Ltd for six months and has been appointed a team leader. In the time she has been there, out of the eight members of her team who were there when she joined three have left and one is on long-term sick after having a breakdown. She has to attend meetings of other team leaders and supervisors. At one of the meetings she was told that certain suppliers were to be given ‘special payments’ providing certain delivery and quality targets were met. These were to be paid directly to named individuals and arrangements would be made to pay them in cash. In the records these were to be described as ‘advisory fees’. Susan and her colleagues were told only to deal with these named individuals and no one else. After work her friend Maureen asked Susan if she would like some electrical goods that had been ‘damaged’ in the stores. Maureen revealed that stores staff regularly siphoned off consumer electrical goods and sold them cheaply to staff – suppliers simply…Susan has worked at Suspenders Ltd for six months and has been appointed a team leader. In the time she has been there, out of the eight members of her team who were there when she joined three have left and one is on long-term sick after having a breakdown. She has to attend meetings of other team leaders and supervisors. At one of the meetings she was told that certain suppliers were to be given ‘special payments’ providing certain delivery and quality targets were met. These were to be paid directly to named individuals and arrangements would be made to pay them in cash. In the records these were to be described as ‘advisory fees’. Susan and her colleagues were told only to deal with these named individuals and no one else. After work her friend Maureen asked Susan if she would like some electrical goods that had been ‘damaged’ in the stores. Maureen revealed that stores staff regularly siphoned off consumer electrical goods and sold them cheaply to staff – suppliers simply…Susan has worked at Suspenders Ltd for six months and has been appointed a team leader. In the time she has been there, out of the eight members of her team who were there when she joined three have left and one is on long-term sick after having a breakdown. She has to attend meetings of other team leaders and supervisors. At one of the meetings she was told that certain suppliers were to be given ‘special payments’ providing certain delivery and quality targets were met. These were to be paid directly to named individuals and arrangements would be made to pay them in cash. In the records these were to be described as ‘advisory fees’. Susan and her colleagues were told only to deal with these named individuals and no one else. After work her friend Maureen asked Susan if she would like some electrical goods that had been ‘damaged’ in the stores. Maureen revealed that stores staff regularly siphoned off consumer electrical goods and sold them cheaply to staff – suppliers simply…