Suppose a manager of a restaurant was told honestly that a couple eating dinner had just seen a mouse. What would he say to them? How would he recover from this service crisis?
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Q: Suppose you were the manager of a restaurant and you were told honestly that a couple eating dinner…
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Suppose a manager of a restaurant was told honestly that a couple eating dinner had just seen a mouse. What would he say to them? How would he recover from this service crisis?
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- What should a restaurant server do when faced with an irate customerwho has received undercooked food after a long wait? How can he orshe avoid a service failure by being empowered?How can practicing the Golden Rule "treat others the way you would like to be treated" lead to customer service breakdowns?How can practicing the Platinum Rule "what's better for you" lead to customer service breakdowns?
- You are Rahul, who was recently made in charge of product delivery at Huge Bazar. On one of your assignments, your team failed to deliver on time. You are reflecting on what could be the different reasons for the failure.You would: Note: Make sure you select all of the correct options—there may be more than one! Listen to others and gain insights on why the team failed Give feedback to others on their failure Do resource evaluation to find what prevented timely delivery of product Evaluate yourself on what you could have done better to ensure timely deliveryScenario: You are the manager at a firm that has recently undergone significant technological updates. Several staff have expressed their concerns/anxieties regarding the changes. What are some practical measures you might take in order to reduce this resistance?How do you deal with a problem, when you are already dealing with anotherthe problem in a workplace?
- You are coming towards the end of your probation: A) You have had some constructive feedback in Quality Assurance. B) You have been put on a coaching plan. C) You have just received news that you may have more feedback for a similar issue as before. D) You feel like the support from your line manager hasn’t helped and you haven’t had enough time with experienced colleagues to be able to improve and mitigate further failures. 1) How do you approach this conversation with your line manager? 2) What steps would you take individually to improve your situation and work on constructive feedback? 3) What type of support do you think would help you to overcome difficulties in this scenario?What is the ethical dilemma or ethical issue with Zoom's security issues/scandal?Suppose you have some personal problems that were troubling you .Would it be acceptable to attend to these problems while you are at work ? How would you handle a situation like this ?provide details and example
- The chief operating oïcer (COO) is responsible for all day-to-day operations of the hospital. The directors of nursing, administration, human resources (HR), and quality control oïcers now report to them, including supervisors and managers. The chief executive oïcer (CEO) and the board of directors of the hospital view the COO as a “high potential” leader who could one day become the CEO. After a few months, the CEO suddenly resigns, and the board appoints you, formerly the COO, for the CEO position, and you were mandated to implement the long-awaited changes within the hospital. As the CEO, you decide that any meaningful improvement must begin with an in-service handbook titled, Developing Future Healthcare Leaders, to help staì understand some basic leadership principles and concepts. Address the following: 1. Three leadership theories and their time lines and focus 2. Guiding principles for building an organizational leadership pipeline 3. Healthcare Leadership Competency Model…Lisa LaFlamme, a veteran news anchor with a storied career of 35 years at CTV National News, faced an abrupt dismissal by Bell Media Inc. (Bell Media) on August 15, 2022. The manner in which her departure was handled sparked significant reactions and raised several important questions. Q1. Why were so many people, both young and old, upset with the dismissal of Lisa LaFlamme? Q2. How should companies handle employee terminations to ensure that they take place smoothly? Q3. How could the senior leadership at Bell Media have addressed and recovered from the internal and external turmoil that resulted from the dismissal of Lisa LaFlamme?Geriatric population raising in its numbers, Best Care hospitals wanted to expand its services with the establishment of Geriatric Department. Being the Managing Director, Best Care, suggest a detailed plan of action to start the geriatrics department in your hospital (500 words).