...............is known as the father of "scientific management" a. Henry Fayol O b. None of these ○ c. Robert Owen O d. Frederick Taylor Workplace communication is limited to the provision of data only Select one: O True O False Teamwork within an organisations is important because it Select one: ○ a. discourages innovation and quality O b. improves productivity and achievement ○ c. places emphasis on individual advancement ○ d. improves employee motivation but not commitment Intrinsic motivation can be based on an individual's feeling regarding: Select one: O a. Skills and ability O b. Criticism ○ c. Promotion O d. Compensation
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- Ken is a manager in a company. After a review of Ken’s performance evaluation, the major negative perceptions identified would be: a. Unwilling to adapt/listen – Justifications are “Doesn’t want to listen” and “…his way or the highway”. b. Micromanager – Justifications are “…but when we have a deadline, he micromanages us.” and “I literally dread coming in to work on days our accounts are due because I know Ken will be watching over us like a hawk." c. High ego – “…thinking he knows everything” and “He acts as if he is perfect” Question What recommendation will you give to Ken?1.How important are organizational charts in terms of flow of communication and information in an organization? 2. What are the characteristics of a company with a performance culture? Explain how as managers you will be able to build a high performance culture organization which aims to retain employees. tyMangement The success of the coordination improvement initiative highlighted the critical role played by leadership in fostering a collaborative work environment. The company's leadership actively supported the implementation of the new coordination strategies by providing the necessary resources, encouraging a culture of open communication, and leading by example. Key performance indicators were established to monitor and evaluate the effectiveness of the coordination enhancements continuously. Leadership also played a crucial role in instilling a sense of accountability among team members. By emphasizing the importance of clear communication, defined roles, and shared goals, leaders contributed to the creation of a more cohesive and motivated workforce. The success of the coordination improvements not only enhanced the current project but also laid the groundwork for future endeavors, as the lessons learned from this case were integrated into the company's project management…
- 1. Management is an essential element of every organized activity irrespective of the size or the type of the activity. a. Management is universal c. Management is goal-oriented b, Management is continuous process d. Management is multi-disciplinary 2. This is where you communicate potentially useful information to your colleagues and your team. a. Spokesperson b. Monitor c. Disseminator d. Negotiator 3. In which the ability to think and to conceptualize about abstract and complex situations. a. Inter-relationship skills b. Conceptual skills c. Technical skills d. Human skills 4. Which of the following has three common characteristics such as distinct purpose, composed of people, and develops some deliberate structure? a. Management b. Organization c. Organizing d. Directing 5. As manager, you create and control change within the organization. This means solving problems, generating new ideas, and implementing them. a. Conceptual skills b. Human skills c. Technical skills d. None…Part-A: Explain what types of jobs can be more suitable for employees’ categories presented by Douglas McGregor? Provide support to your answer separately for each category as well as each job. Part-B: Also, mention that how a leader can manage and lead both categories. Solve part-b only1.Introduce the conversation.Explain what you are going totalk about and why. 2.Empathize 3. Describe the observedbehaviour 4. Share the impact or result ofthe behaviour. 5. Have some dialogue – ask thefeedback recipient for hisperception of the situation. 6. Make a suggestion or requestfor what you’d like the personto do next time. 7. Say thank you. Situation: You are a manager of an employee who does his job very well, but has a habit ofcasually using bad language, even when dealing with customers. Some other employeeshave complained to you that this behaviour is not professional. Using the 7 steps, prepare adialogue to deal with this situation.
- 1. Identify some of the problems likely to occur in a boundaryless organization like News Kool Grooves. What are the advantages of boundaryless organizations?According to the situational leadership model, which style of leadership will be most appropriate for subordinates who have low levels of development and commitment? A. Directing style B. Middle-of-the-road management C. Supporting style D. Coaching style All of the following are necessary for making work and workers productive, except: A. organizing. B. leadership. C. rewards. D. control. Which of the following is not a function of the governing board? A. To establish broad policies for the facility B. To ensure compliance with quality standards C. To establish or review the mission and vision of the facility D. To address staffing-related issues The recommended procedure for terminating an associate for a serious offense is to: A. involve local law enforcement. B. place the associate on suspension pending an investigation. C. fire the associate on the spot. D. give the…35- Which of these examples show that Jumana’s company does a very good job in satisfying the esteem needs of its employees? a. They give high salaries b. They give awards and recognize the work of their employees c. They make use of their people’s talents d. They hold team building activities regularly
- 1. A good corporate culture is important if you want to be seen as good place to work. TrueFalse 2. Elon Musk (Tesla founder) and Stephen Hawking believe that AI is humanity’s biggest threat. TrueFalse 3. The difference between talent management and human resource management is... a. just the title; they are the same b. talent management is a more holistic approach to hiring and retaining the right people c. talent management relates to athletes and musicians, whereas human resource management represents other types of professional jobs d. talent management focuses on employee fit with the organization e. only b and d f. only a and c 4. Which of the following statements about supply chain management is true? a. It has emerged as a significant source of competitive advantage. b. It is a means to bring up the standard of living of many people all over the world. c. We have made most of the gains we can make in SCM globally. d. All of the above e. Only a…form the statment do as a manager was the situtation handeld efectively As a manager, how would you handle an employee who was rude to a customer? As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.At the most recent weekly team meeting, the tension had been palpable. The Jamaicans on the teamunderstood Enriquez’s point about the need for customer satisfaction, but they believed that helpingcustomers solve problems and referring them to the training video was good enough. The complaints inthe meeting went like this:Jill Henley: This goes beyond being annoyed about how much Maria talks, it now affects my pay—it’sbeing docked. When she does a call, it goes way past product information; she carries on about family, getswrapped up in their problems, laughs and jokes—but the thing that really put me over the edge was whenshe told someone she’d put the kids who used our equipment on her prayer list! Maria acts like a therapistinstead of providing technical support. For the love of Pete, we sell medical equipment! The less you talk,the more you listen, and the better you do your job.Jordan Burton: Maria talks so much that my mouth hurts—and I’m being penalized because of it. Thereis no…