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The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed 1 Return on investment a. financial b. customer c. process d. learning and growth 2 Time to market a. financial b. customer c. process d. learning and growth 3 Number of new customers a. financial b. customer c. process d. learning and growth 4 Percentage of revenues from new sources a. financial b. customer c. process d. learning and growth 5 Quality costs a. financial b. customer c. process d. learning and growth 6 Employee productivity a. financial b. customer c. process d. learning and growth

The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed 1 Return on investment a. financial b. customer c. process d. learning and growth 2 Time to market a. financial b. customer c. process d. learning and growth 3 Number of new customers a. financial b. customer c. process d. learning and growth 4 Percentage of revenues from new sources a. financial b. customer c. process d. learning and growth 5 Quality costs a. financial b. customer c. process d. learning and growth 6 Employee productivity a. financial b. customer c. process d. learning and growth

Principles of Accounting Volume 2
Principles of Accounting Volume 2
19th Edition
ISBN:9781947172609
Author:OpenStax
Publisher:OpenStax
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 9EA: Classify each of the following performance measures into the balanced scorecard perspective to which...
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The following measures belong to one of four perspectives on the balanced scorecard. Identify the perspective appropriate for each measure listed


1 Return on investment
a. financial
b. customer
c. process
d. learning and growth


2 Time to market
a. financial
b. customer
c. process
d. learning and growth


3 Number of new customers
a. financial
b. customer
c. process
d. learning and growth


4 Percentage of revenues from new sources
a. financial
b. customer
c. process
d. learning and growth


5 Quality costs
a. financial
b. customer
c. process
d. learning and growth


6 Employee productivity
a. financial
b. customer
c. process
d. learning and growth

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