the food and dairy company is it a customer-oriented or a product-oriented company?
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the food and dairy company is it a customer-oriented or a product-oriented company?
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- Why should the company need to satisfy first the internal customers before providing good customer service to external customers?What are the potential benefits of exceeding customer expectations in terms of satisfaction?Explain the relevance of each of the following terms and concepts to a non management professional. Synergy Scenario Planning Bench-Marking Value Chain Analysis
- Name a service company or an organization that tends to be directly observed by customers, that invite more scrutiny and judgment?Of the two types of customer expectations, performance expectations fluctuate the most. Describe situations that might cause expectations to increase, thereby narrowing the width of the zone of tolerance for customers. What recommendations do you provide for the organization in these situations to better enable the organization to achieve its satisfaction targets?What are the key process mechanisms that you think lead to customer satisfaction and dissatisfaction?
- The analysis and evaluation which include strengths, weaknesses, opportunities and threats refer to which of the following? SWORD analysis SMART analysis SWOT analysis SWAT analysisIf yes, how would you describe the ongoing customer-centeredness?Just what is benchmarking, and how does it function, exactly?
- How can staff managers ensure that their recommendations are aligned with the organization's goals and objectives?What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?What is the relationship to strategic planning and quality management?