Considering the impact service can have on retention, do you agree that customer-centric companies are more profitable, Justify your answer with at least three reasonings?
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- Do you think that customer-centric firms are more lucrative given the potential effect that service has on client retention? When responding, please include at least three supporting arguments.In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response. Paid vacation along with the most valuable times for vacation (peak season time off) Attendance Issue-The Weekend Flu (Friday-Monday) A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.Is it fair to expect fewer IT support staff members to help students and teachers after installing mobile device management software? Should one prioritize efficiency or the introduction of novel services and improved customer service?
- A Food Processing company has proposed you as a management consultant. The firm seeks to implement the balanced scorecard tool in an attempt to monitor performance.The management has no idea about the balanced scorecard model and has approached you for guidance regarding the approach to implement it and the challenge such a model presents.a) Describe the balanced scorecard. b) Explain the steps that a company can take in designing and implementing the balanced scorecard.find three companies that are currently using a Balanced Scorecard by completing an internet and library database search. Your task is to identify and discuss the perspectives and key performance measures of each organization’s balanced scorecard. Discuss in as much detail as possible the specifics of the balanced scorecard that is being used by these companies. You also need to analyze the significant strengths and weaknesses of each organization’s balanced scorecard. Many companies are using the Balanced Scorecard to assist in their performance management. In a Balanced Scorecard, the company's strategy is translated into a system of performance measures that are used to monitor the company's performance in meeting its strategic objectives. Be sure to clearly document the perspectives and performance measures being used by each of the three companies. This report should include your analysis of the strengths and weaknesses of each company's balanced scorecard.1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk) When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service. The costs of the parts used / needed. Labour Costs. The costs their competitors are charging, to provide a competitive rate. A call out fee, time, and money (for fuel, etc) used to drive to the customers location. Cost of shipping. Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…
- Post a description of the role of the staff nurse for promoting quality in a high-performing health care organization. Define the organizational culture of your health care organization, or one with which you are familiar, and identify the leadership style of the CEO and CNO in your organization. Explain how your senior leadership supports—or does not support—changes that require financing/budget to support patient safety. Describe the strategies you might be able to implement to move your health care organization to a high-performing organization.Come up with an insight on the statement below: “So it is with exceptional customer service. It’s not the home run in the bottom of the ninth, not winning lottery ticket, not any single event that makes the difference. It’s delivering great service in a cost-effective manner across hundreds or thousands of customers, and across thousands or millions of customer contacts. Service is sheer numbers game. Improvements in cost containment, customer satisfaction, revenue generation, and overall customer value can have an incredible multiplier effect. That’s the true payoff”.What would an outline of a value chain look like for a staffing agency? Analyze the value chain of your firm for the purpose of determining where you are able to create value using your resources, capabilities, and core competencies.
- Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicatethat customers find the food to be tasty and appealing, business has fallen off in recent weeks. Atthis point, the restaurant is not making a profit. Customers have complained about slow service, andemployee turnover is high.If 30 percent of the patrons eating at your restaurant say they won’t eat there again, what are 2 steps would you take to define the problems that need to be solved, measure the relevant performance variables, and then analyze the root cause of the problems?What is real time customer service and what are the different methods of it?