The most likely reason that the Marriott hotel chain requires managers to annually work full days "off-script" as bellhops, waiters, bartenders, and front-desk service providers is because the company wants to gain a true understanding of customers' wants and needs. cut the costs of hands-on activities. make sure these positions are not being overstaffed. keep motivation levels high for both managers and staff.

The most likely reason that the Marriott hotel chain requires managers to annually work full days "off-script" as bellhops, waiters, bartenders, and front-desk service providers is because the company wants to gain a true understanding of customers' wants and needs. cut the costs of hands-on activities. make sure these positions are not being overstaffed. keep motivation levels high for both managers and staff.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter16: Motivating Employees

Section: Chapter Questions

Problem 2OTJVC

See similar textbooks

Similar questions

Motivation in the WorkplaceAs a consultant to a local firm operating in the retail sector, you must advise the store manager oncertain aspects of motivation. Recently, employees have lost motivation for their work, citing poorand incompetent leadership as the primary contributing factor. Some employees also feel that theydo not receive enough recognition for their efforts, while job insecurity, workload, perceptions ofunfairness and lack of career progression are further concerns contributing to the lack ofmotivation. Advise the store manager on the aspects of motivation. You will need to:• Provide a brief background on the nature and importance of employee motivation.• Discuss the motivation process based on the context provided.• Discuss the Maslow’s hierarchy of needs motivation theory with reference to the contextprovided.
Do traditional workplaces reward long hours instead of efficient hours? Wouldn't it make more sense to have a workplace in which people can do whatever they want, whenever they want, as long as the work gets done?" Well, that's the approach Best Buy is taking. And this radical workplace experiment, which obviously has many implications for employee motivation, has been an interesting and enlightening journey for the company. In 2002, then CEO Brad Anderson introduced a carefully crafted program called ROWE Results-Only Work Environment. ROWE was the inspiration of two HRM managers at Best Buy, Cali Ressler and Jody Thompson, who had been given the task of taking a flexible work program in effect at corporate headquarters in Minnesota and developing it for everyone in the company. Ressler and Thompson said, "We realized that the flexible work program was successful as employee engagement was up, productivity was higher, but the problem was the participants were being viewed as not…
Do traditional workplaces reward long hours instead of efficient hours? Wouldn't it make more sense to have a workplace in which people can do whatever they want, whenever they want, as long as the work gets done?" Well, that's the approach Best Buy is taking. And this radical workplace experiment, which obviously has many implications for employee motivation, has been an interesting and enlightening journey for the company. In 2002, then CEO Brad Anderson introduced a carefully crafted program called ROWE Results-Only Work Environment. ROWE was the inspiration of two HRM managers at Best Buy, Cali Ressler and Jody Thompson, who had been given the task of taking a flexible work program in effect at corporate headquarters in Minnesota and developing it for everyone in the company. Ressler and Thompson said, "We realized that the flexible work program was successful as employee engagement was up, productivity was higher, but the problem was the participants were being viewed as not…
What is the difference between the content and process theories of motivation? a. The main difference is that content theories address what people think while process address how they think b. Content theories address the organizational culture and process theory, how the organization’s human resources can be manipulated to achieve the organization’s goals c. Content theory attempts to explain specific things, which motivate people in different situations. Process theory attempts to identify relationships among variables which make up motivation d. There is no difference both explain individual needs and focus on behaviour
What is the difference between the content and process theories of motivation? Select one: a. The main difference is that content theories address what people think while process address how they think b. Content theories address the organizational culture and process theory, how the organization’s human resources can be manipulated to achieve the organization’s goals c. Content theory attempts to explain specific things, which motivate people in different situations. Process theory attempts to identify relationships among variables which make up motivation d. There is no difference both explain individual needs and focus on behaviour
A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and explain what does that theory suggest? 1b). In-light of this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
Five recommendations that could help the Front Office Leadership Team improve their motivation levels and employee satisfaction in the department?
CREATING A MOTIVATING WORKPLACE: REWARDS AND JOB REDESIGN Organizations use specific incentives to motivate individuals, teams, and the entire organization to achieve organizational goals such as productivity, reduced turnover, and leadership effectiveness. They can also redesign jobs to create more motivating wo rkplaces Employee Recognition: Showing People That They Matter Expectancy theory tells us that a key component of motivation is the link between performance and reward (that is, having your behaviour recognized). Employee recognition programs cover a wide spectrum of activities. They range from a spontaneous and private “thank you” on up to widely publicized formal programs in which specific types of behaviour are encouraged and the procedures for attaining recognition are clearly identified. VariablePay Programs: Improving Productivity A large body of research suggests that pay is far more…
Answer these ten multiple choice questions: Question 1 What is the difference between the content and process theories of motivation? Select one: a. The main difference is that content theories address what people think while process address how they think b. Content theories address the organizational culture and process theory, how the organization’s human resources can be manipulated to achieve the organization’s goals c. Content theory attempts to explain specific things, which motivate people in different situations. Process theory attempts to identify relationships among variables which make up motivation d. There is no difference both explain individual needs and focus on behaviour Question 2 According to French & Raven bases of power include(s): Select one: a. Reward power b. Expert power c. Coercive power d. All of the above Question 3 Early research on leadership traits ________. Select one: a. Focused on characteristics that might…
The need for motivation at the workplace is critical for the growth and survival of the firm. Required: a) Critically examine how your understanding of Maslow’s Hierarchy of Needs could be used to engender motivation among a group of team members in your organization where you serve as the leader. b) Despite the usefulness of the Maslow’s Hierarchy of Needs in the study of motivation, identify and justify the limitation of its use in the real world. c) Evaluate five factors you would demonstrate in your pursuit to ultimately achieve your goals as a self-actualizer.
1) The ________ element in the definition of motivation is a measure of intensity, drive, and vigor. A) persistence B) effort C) energy D) direction 2) According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs. A) safety B) social C) self-actualization D) esteem 3) In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs. A) safety B) self-actualization C) social D) psychological 4) According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs. A) psychological B) esteem C) social D) self-actualization 5) Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a…