A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and explain what does that theory suggest? 1b). In-light of this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?

A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and explain what does that theory suggest? 1b). In-light of this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter12: Motivating Employees

Section: Chapter Questions

Problem 3GL

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A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
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