This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location. Select one: Network effect Timeliness Effect Dynamic Effect Connected Effect
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This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location.
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?The following data relates to the number of passengers the Mussina border post between Zimbabwe and South Africa can process:Maximum passengers that can be processed per day based on all the equipment and personnel = 5000 trucksCurrent number of passengers being processed = 4000 passengers per dayActual number of passengers processed yesterday = 3600Calculate the current utilisation level of the border post passenger processing system A. 18% B. 50% C. 80% D. 72% E. 90%A small bank is trying to determine the number of tellers to employ. The total cost of employing a teller is $100 per day, and a teller can serve an average of 160 customers per day. On average, 210 customers arrive per day at the bank, and both service times and interarrival times are exponentially distributed. If the delay cost per customer day is $500, how many tellers should the bank hire? (The “MMs Template with Economic Analysis” is attached for you to do the calculation. Report your input and final answer in the exam template file.)
- John Clooney, a bush pilot in Alaska, makes regular charter flights in his floatplane to various towns and cities in western Alaska. His passengers include hunters, fishermen, backpackers and campers, and tradespeople hired for jobs in the different localities. He also carries some cargo for delivery. The following network shows the possible air routes between various towns and cities John might take (with the times, in hours). For safety reasons, he flies point-to-point, flying over at least one town along a route, even though he might not land there. In the upcoming week John has scheduled charter flights for Kotzebue, Nome, and Stebbins. Determine the shortest route between John’s home base in Anchorage and each of these destinations.Grocery List is a service for students who live on campus that orders and delivers groceries. We understand that students are frequently preoccupied with schoolwork or simply do not feel like going grocery shopping; this is where our service comes in. They will place an order on our website, we will prepare their groceries, and we will transport their goods to their university housing. You must sell this concept to the university; thus, you must answer the following questions in order to create a Story Map for the university. What breakthrough occurred that helped the character realize that they could overcome the obstacle?Grocery List is a service for students who live on campus that orders and delivers groceries. We understand that students are frequently preoccupied with schoolwork or simply do not feel like going grocery shopping; this is where our service comes in. They will place an order on our website, we will prepare their groceries, and we will transport their goods to their university housing. You must sell this concept to the university; thus, you must answer the following questions in order to create a Story Map for the university Eyes Opened to Opportunities or Problems: How were the character’s eyes opened to the need?
- HDFC Bank has a single automated teller machine (ATM) located in a shopping center. Data were collected during a period of peak usage on Saturday afternoon and it was found that the average time between customers arrivals is 3.6minutes with a standard deviation of 0.7minute.lt also was found it takes an average of 2.8minutes (with a standard deviation of 1.9minutes) for a customer to complete a transaction. (a) Calculate expected customer arrival rate & service rate per server? (b) Calculate the expected server utilization? (c) Approximately how long will customers need to wait in line during the peak usage period?Solve this theoretically not on excel please .: A refiner in city Q serves four customers near city W and maintains consignment inventory (owned by the refiner) at each location. Currently, the refiner uses TL (truckload) transportation to deliver separately to each customer. Each truck costs $(740) plus $(309) per stop. The refiner is considering aggregating deliveries to city W on a single truck. The demand of the first customer is 75 tons a year, the demand of the second customer is 30 tons per year, and the demand of the third and fourth customers is 10 tons per year. The product cost is $8,000 per ton, and it uses a holding cost of (24)%. The truck capacity is 20 tons. a. What is the optimal delivery policy to each customer if the refiner ships separately to each of them? What is the annual total inventory-related cost? b. What is the optimal delivery policy to each customer if the refiner aggregates shipments to each of the four customers on every truck that goes to city W? What…please do it in excel BETTER PRODUCTS COMPANY has decided to start manufacturing four new products in three plants that currently have excess production capacity. The products require comparable production effort per unit, so the available production capacity in the plants is measured by the number of units of any product that can be manufactured per day. a)Formulate this problem as a transportation problem by constructing the appropriate parameter table. Note:One image is of the data and the other image is option 1 to solve the exercise.
- A retail catalog operation employs a bank of six telephone operators who process orders using computer terminals. When a terminal breaks down, it must be disconnected and taken to a nearby electronic repair shop, where it is repaired. The mean time between terminal breakdowns is six working days, and the mean time required to repair a terminal is two working days (both exponentially distributed). As a result of lost sales, it costs the mail-order operation an estimated $50 per day in lost profits each day a terminal is out for repair. The company pays the electronics repair shop $3000 per year on a service agreement to repair the terminals. The company is considering the possibility of signing a new service agreement with another electronics repair shop that will provide subsitutute terminals while the broken ones are at the repair shop. However, the new service agreement would cost the mail-order operation $15,000 per year. Assuming that there are 250 working days in a year, determine…Degenerate Transportation Problem: What is the cost and the cell evaluation?Part A: System Inputs System inputs. For the reservations of a car sharing use case: Identify all input mechanisms and devices.For this problem I suggest looking at it like "what does the user input into the system to make a reservation for a car sharing system" and then using the image below to answer all the inputs a user would do to make a reservation for a car sharing system.