This exercise is adapted from The Deming Management Method by Mary Walton. Suppose you want to arrive at college 15 minutes before your first class so that you can feel relaxed when you walk into class. An early arrival time also allows room for unexpected delays. However, you always find yourself arriving "just in time" or slightly late. What causes you to be late? Charlotte made a list of possible causes and then kept a checklist for 2 months (Table 2-12). On some days more than one item was checked because several events occurred that caused her to be late.

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This exercise is adapted from The Deming Management Method by Mary Walton. Suppose you want to arrive at
college 15 minutes before your first class so that you can feel relaxed when you walk into class. An early arrival time
also allows room for unexpected delays. However, you always find yourself arriving "just in time" or slightly late. What
causes you to be late? Charlotte made a list of possible causes and then kept a checklist for 2 months (Table 2-12).
On some days more than one item was checked because several events occurred that caused her to be late.
TABLE 2-12 Causes for Lateness (September-October)
Cause
Frequency
Snoozing after alarm goes off
15
Car trouble
5
Too long over breakfast
13
Last-minute studying
20
8
9
3
Finding something to wear
Talking too long with roommate
Other
(a) Make a Pareto chart showing the causes for
lateness. Be sure to label the causes, and draw
the bars using the same vertical scale.
(b) Interpretation Looking at the Pareto chart, what
recommendations do you have for Charlotte?
FIGURE 2-12 Pareto Chart: Conditions That Might
Cause Lateness.
20
15
li
Study
Snooze
13
Breakfast
Talk
00
Dress
5
Car
Other
According to the chart, rearranging study time, or getting
up earlier to allow for studying, would cure her most
frequent cause for lateness. Repairing the car might be
important, but for getting to campus early, it would not
be as effective as adjusting study time.
Transcribed Image Text:This exercise is adapted from The Deming Management Method by Mary Walton. Suppose you want to arrive at college 15 minutes before your first class so that you can feel relaxed when you walk into class. An early arrival time also allows room for unexpected delays. However, you always find yourself arriving "just in time" or slightly late. What causes you to be late? Charlotte made a list of possible causes and then kept a checklist for 2 months (Table 2-12). On some days more than one item was checked because several events occurred that caused her to be late. TABLE 2-12 Causes for Lateness (September-October) Cause Frequency Snoozing after alarm goes off 15 Car trouble 5 Too long over breakfast 13 Last-minute studying 20 8 9 3 Finding something to wear Talking too long with roommate Other (a) Make a Pareto chart showing the causes for lateness. Be sure to label the causes, and draw the bars using the same vertical scale. (b) Interpretation Looking at the Pareto chart, what recommendations do you have for Charlotte? FIGURE 2-12 Pareto Chart: Conditions That Might Cause Lateness. 20 15 li Study Snooze 13 Breakfast Talk 00 Dress 5 Car Other According to the chart, rearranging study time, or getting up earlier to allow for studying, would cure her most frequent cause for lateness. Repairing the car might be important, but for getting to campus early, it would not be as effective as adjusting study time.
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