What are the Basic Concepts of Total Quality Management?
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- what are the main challenges in implementing a successful Total QualityManagement programDescribe the basics of a quality information system, document control, and information flows. If you were a Quality Manager, how would you manage this type of system to help the organization make good decisions?What is benchmarking, and what is the difference between benchmarking and quality improvement?
- Critically evaluate the total quality management (TQM) philosophy, and analyse its eight core principles.What are the six characteristics of a good performance measurement system?Critically analyse the eight elements of total quality management and determine which you believe are present in the case study.