Critically evaluate the total quality management (TQM) philosophy, and analyse its eight core principles.
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A:
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Critically evaluate the total
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- The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).Critically analyse the eight elements of total quality management and determine which you believe are present in the case study.Discuss the meaning of empowerment and its relevance in the implementation of total quality management in an organization
- Can the word "competence" be defined in terms of quality management?Review quality management and operations performance systems, and then produce a table of the advantages and disadvantages each method brings.How are continuous improvement and continuous improvement in total quality management practices? Give examples by explaining the techniques used.