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1. What is the difference between your Customer and external Customers? Give one example.
2.Explain what is meant by the bathtub curve
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- Hi please help me with this question 1. With reference to the case above, discuss different types of customer expectationsDefine the ‘customer value’ and use an example to explain the customer value in detail.4. Explain each key ingredients. (i) The value of the good or service should be determined. (ii) There should be willingness to buy the product. (iii) The demander should have the purchasing power to buy that good or service.
- In STAR Method: Situation, Task, Action, Result. Tell me about a time helping an upset customer?Define the term “customer service”. Discuss the FIVE (5) basic needs for all the customers. It is important to recognize the important of both external and internal customer. Discuss the different between external versus internal customer. Discuss FIVE of the bad customers’ experience that you face during your workplace.What is more important, a quality product or excellent customer service?
- Discuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.Explain ,,,How does consistency in delivering products or services impact customer satisfaction?I need help with question 6 for Excel and please show how to do the pivot table for customers.
- What is the key to creating value and customer satisfaction?Single choice. a. Everyday low prices b. Celebrity advertising c. Total quality d. Manufacturing superiority1)Hatil furniture sells wooden furniture to its customers, If it wants to maintain its product quality, what costs should it incur? Explain with proper examples. 2)What would be your suggestions to improve their product quality continuously?Percentage of sales obtained from new products & services is a performance indicator to measure the: 1.financial perspective 2.intrnal process 3.customer perspective 4.innovation and growth perspective