Q: What roles do operations managers play in addressingthe major aspects of service quality?
A: Operations management is the process from producing goods to distributing the goods and services.…
Q: Some suggest that customer expectation is the key to service success. Give an example from your own…
A: Some suggest that customer expectation is the key to service success. Give an example from your own…
Q: service in restaurants creates a positive relationship and increases customer loyalty and why?
A: Customer satisfaction is very important for the business survival since without the customers their…
Q: Discuss the effect of service quality control on the organization's success as a pharmaceutical…
A: Service quality control is a fundamental operation of the pharmaceutical industry. Drugs must be…
Q: out a product/service you or your family really explain in detail why you like the "service. Discuss…
A: Talking about the product which I and my family like is Maggie noodles. We like this product too…
Q: What are the competitive benefits of Office 365
A: Competitive Advantage Competitive advantage refers to all of the factors that enable a certain…
Q: Evaluate Ritz-Carlton’s success in closing the service quality gaps from the case study.
A: The success story of the Ritz Carleton's closing in service quality. She makes the complete…
Q: The operations manager is critical in addressing a number of critical aspects of service quality.…
A: Management of operations is the administration of organisational activities within an enterprise to…
Q: how do you provide the right place for the customer to access and experience your product/service?
A: Customer service is the ability to provide support to their customers before or after the purchase…
Q: what is the customer relationship for IT service company? (please mention and explain briefly
A: Growing an association with your customers is the most effective approach a business can implement.…
Q: True or False: Most importantly, the Internet has empowered customers by letting them vent their…
A: “Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: Suppose that you were conducting a market analysis for a new textbook about technology management.…
A: Step One:Identifying Why A Customer Would Want To Buy Your Product/Service. The first step in…
Q: Critical Thinking Sometimes service quality may not meet customers' expectations. What problems have…
A: A business is formed when a group of people come together to achieve a certain objective. This…
Q: five dimensions of service quality
A: The service is defined as a non-physical good which is transferred from one person to another…
Q: Use the Internet to search for a company that is well known for its customer service. A good idea is…
A: Amazon is set up to deliver good service to its customers through the business model and its retail…
Q: Within the value chain "support functions are" the:
A: The value chain of supply functions includes primary as well and secondary activities. It means it…
Q: Customer roles in the service delivery process can be described as 'contributors', what other…
A: The Answer is 1. Customers are responsible for the service outcome ( Customers are the…
Q: From a customer service employee's perspective, what is the most important? Why? Now consider the…
A: Customer service is a direct one to one interaction between the customers and the representatives of…
Q: As it applies to customer service, what is “ease of doing business”?
A: The value of ease-of-doing-business is measured in terms of benefits vs expenses. Customer…
Q: an example of dissatisfied customer for the product or service by the company and indicate the…
A: Customer service is the pivot which strikes a balance between company sales and maintaining rapport…
Q: As an operation manager of a pharmaceutical company discuss the impact of service quality management…
A: Service quality plays a major role in customer satisfaction. Good services are provided to meet…
Q: Process analysis can be used for ______ 1.deciding on how to service customers and interact with…
A: Business process is described as the steps undertaken by stakeholders in order to achieve a…
Q: 1. Read the following scenarios and explain what level of need analysis is mentioned. a. Main duties…
A: Level of need analysis: A training need refers to the gap between the current knowledge and future…
Q: 1. Compare and contrast the three options from the perspective of customer service. Which do believe…
A: Meeting and exceeding customer needs is an essential part of providing excellent customer…
Q: How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s…
A: Let us understand about organization culture - Organization culture help to shape and reshape the…
Q: Discuss the two methods objectively for the customer to comprehend, taking into account their…
A: Introduction:- Fresh company ideas can arise from a variety of places, but Rashid al Ghosh, a senior…
Q: Compared to manufacturing, service requirements tend to be more time dependent, location dependent,…
A: Service Requirements: Service is defined as it is a set of intangible activities…
Q: Service quality begins with________. Choose the answer you think is right. Select one: a.…
A: The term Service quality can be used for highlighting the quality of the service that is being…
Q: Construct a house of quality matrix for a wrist-watch. Be sure to indicate specific customer wants…
A: An operations administrator can try to see the customer requirements by including the subsequent…
Q: Research companies that uses Stage-Gate Process and identify what are the challenges and their…
A: Stage-Gate Process: The stage-gate process can be defined as the project management technique which…
Q: based on the below topics, what would be the possible major causes for customers to churn? customer…
A: Customer support service: When customer service associates take too much time in resolving the…
Q: Order the following major concepts that have helped define the OSCM field on a timeline. Use 1 for…
A: Operations and supply chain management (OSCM): Combining supply chain and operations management…
Q: Describe briefly what an automatic identification system(AIS) is and how service organizations could…
A: An Automatic Identification System (AIS) is a tracking system used to increase navigation safety and…
Q: What managerial role does T. K. Kurien assume in his approach to attaining his division’s goal of…
A: T.K. Kurien is a business leader. He is the CEO of Wipro company. It is a Global IT service…
Q: Internal business process value chain would compose of the following procedure Post Sale…
A: ANSWER: OPTION (B) IS THE CORRECT ANSWER.
Q: Crirical Thinking Sometimes service quality may not meet customers' expectations. What problems have…
A: A business forms when a group of people come together to solve customers' problems and earn money…
Q: Discuss why service centers and service hotlines are important or unimportant to customer…
A: The value proposition is the solution offered by the company on the customer's problem. For this,…
Q: Service delivery must be measurable. According to Parasuraman’s theory, there are five dimensions…
A: When a customer compares the expectation of service with the performance of a company then he…
Q: Operations management ( employees empowerment) kindly send answer fast plz.. Stress can be…
A: A lot of stress is unhealthy. That will to a maximal extent cause us to drain our energy, so we will…
Q: Think of a propose new or innovative product/service that you will offer in the market as a student.…
A: New product/service means original products, product improvements, and product modification that a…
Q: What is customer delivered value? Explain the different types of value expected by customers
A: A customer is a person who takes part in the economic exchange with the company. He buys the product…
Q: Think back to an experience you have had with poor customer service from an organization. Whom did…
A: This is a very recent experience that included a poor customer service from an organization. I won't…
Q: Recently, I saw a small three-wheeled van with a sign in the back "wash your car at your home". Base…
A: The companies have become customer oriented in the way they operate their business. The products…
Define the term “customer service”. Discuss the FIVE (5) basic needs for all the customers.
It is important to recognize the important of both external and internal customer. Discuss the different between external versus internal customer.
Discuss FIVE of the bad customers’ experience that you face during your workplace.
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- Discuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.What are some basic Paradigms and Principles dealing with customer service and demands?what is the customer relationship for IT service company? (please mention and explain briefly)
- Using a pharmaceutical company as an example, go through the many facets and elements of customer service and demonstrate how they may be used in the real world.Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.Why service managers want to meet needs for the customer interaction effects of customer satisfaction? Describe why service managers need an efficient process and effectiveness? Explain a specific customer service matrix. Which shows the relationship between the number of employees and the level of customer demand enough to understand.
- Some suggest that customer expectation is the key to service success. Give an example to support or refute this assertion.1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk) When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service. The costs of the parts used / needed. Labour Costs. The costs their competitors are charging, to provide a competitive rate. A call out fee, time, and money (for fuel, etc) used to drive to the customers location. Cost of shipping. Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…Analyse the services experienced by in the last 6 months of any service provider on 5 parameters of Service Quality. State no more than 5 bullet points under each service dimension. (Please relate to the real life service you have at all points).