Which of the following statements best represents a concise definition of an operations process? It is a conversion activity that, Select one: a. involves technical analysis b. involves workers and equipment c. transforms inputs to outputs d. produces competitive advantage for the firm Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. Large numbers of customers b. The physical location of an operation c. Bright lights in the banking hall d. Idle workers in the view of customers

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Which of the following statements best represents a concise definition of an operations process? It is a conversion activity that
Select one:
a. involves technical analysis
b. involves workers and equipment
c. transforms inputs to outputs
d. produces competitive advantage for the firm
Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most?
Select one:
a. Large numbers of customers
b. The physical location of an operation
c. Bright lights in the banking hall
d. Idle workers in the view of customers
Transcribed Image Text:Which of the following statements best represents a concise definition of an operations process? It is a conversion activity that Select one: a. involves technical analysis b. involves workers and equipment c. transforms inputs to outputs d. produces competitive advantage for the firm Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. Large numbers of customers b. The physical location of an operation c. Bright lights in the banking hall d. Idle workers in the view of customers
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