With respect to the extract, identify and discuss the key functions performed by amazons marketing team.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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With respect to the extract, identify and discuss the key functions performed by amazons marketing team.
Firstly they help to complete transactions.
Information - Gathering and distributing marketing research and intelligence information about factors
and forces in the marketing environment needed for planning and aiding the sale
Promotion - Developing and spreading persuasive communication about an offer or product
Contact - Finding and communicating with prospective buyers
Matching-Shaping and fitting the offer to the buyer's needs, including activities such as manufacturing,
grading and packing
Negotiation - Reaching an agreement on price and other terms of the offer so that ownership or
possession can be transferred from the producer to the consumer
Secondly they help to fulfil the completed transactions.
Physical Distribution - Transporting and storing goods.
Financing-Acquiring and using funds to cover the cost of the channel work.
Risk Taking-Assuming the risks of carrying out the channel work.
Transcribed Image Text:Firstly they help to complete transactions. Information - Gathering and distributing marketing research and intelligence information about factors and forces in the marketing environment needed for planning and aiding the sale Promotion - Developing and spreading persuasive communication about an offer or product Contact - Finding and communicating with prospective buyers Matching-Shaping and fitting the offer to the buyer's needs, including activities such as manufacturing, grading and packing Negotiation - Reaching an agreement on price and other terms of the offer so that ownership or possession can be transferred from the producer to the consumer Secondly they help to fulfil the completed transactions. Physical Distribution - Transporting and storing goods. Financing-Acquiring and using funds to cover the cost of the channel work. Risk Taking-Assuming the risks of carrying out the channel work.
Distribution systems and strategies do not guarantee the success or growth of e-commerce and e-business in the
distribution industry. However, recognising the importance of distribution systems and strategies and developing and
continuously improving distribution systems significantly affected the current success of Amazon. Recognising that
"distribution systems will be one of the things that will separate the winners from losers", Amazon from early on in 1999
"decided to take command of inventory and shipping activities themselves". Amazon recognised that all the best websites,
marketing, or other features would be useless if the products were not delivered on time.
It then determined that the expansion of its own distribution centres would increase efficiency and decrease shipping costs,
and by 2001, operated an aggregate of over 4 million square feet of fulfilment facility spaces in Delaware, Kansas,
Kentucky, Nevada, North Dakota, and Washington in the United States and abroad in United Kingdom, France Germany,
and Japan. Currently, Amazon operates an aggregate of over 138,825,900 active square feet of warehouse spaces in 28
states throughout the United States and Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Czech Republic,
Poland, China, Japan, India, and Brazil.
In the beginning, Amazon packages were typically picked up by UPS, FedEx, or the U.S. Postal Service at one of the
fulfilment centers. However, in addition to the cost issue, these third-party delivery companies have not always been
reliable, and when UPS and FedEx failed to deliver thousands of packages guaranteed to be delivered by Christmas.
Amazon was forced to revamp and make strategic moves to gain more control over its delivery system: To "increase
capacity for package delivery", Amazon purchased thousands of semi-truck trailers "to transport packages between
fulfilment and sort centres around the country."
Transcribed Image Text:Distribution systems and strategies do not guarantee the success or growth of e-commerce and e-business in the distribution industry. However, recognising the importance of distribution systems and strategies and developing and continuously improving distribution systems significantly affected the current success of Amazon. Recognising that "distribution systems will be one of the things that will separate the winners from losers", Amazon from early on in 1999 "decided to take command of inventory and shipping activities themselves". Amazon recognised that all the best websites, marketing, or other features would be useless if the products were not delivered on time. It then determined that the expansion of its own distribution centres would increase efficiency and decrease shipping costs, and by 2001, operated an aggregate of over 4 million square feet of fulfilment facility spaces in Delaware, Kansas, Kentucky, Nevada, North Dakota, and Washington in the United States and abroad in United Kingdom, France Germany, and Japan. Currently, Amazon operates an aggregate of over 138,825,900 active square feet of warehouse spaces in 28 states throughout the United States and Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Czech Republic, Poland, China, Japan, India, and Brazil. In the beginning, Amazon packages were typically picked up by UPS, FedEx, or the U.S. Postal Service at one of the fulfilment centers. However, in addition to the cost issue, these third-party delivery companies have not always been reliable, and when UPS and FedEx failed to deliver thousands of packages guaranteed to be delivered by Christmas. Amazon was forced to revamp and make strategic moves to gain more control over its delivery system: To "increase capacity for package delivery", Amazon purchased thousands of semi-truck trailers "to transport packages between fulfilment and sort centres around the country."
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