You are the Restaurant Manager of a city centre hotel; it is a very hot summer day and the local rugby team is playing against their biggest rival team. You have a fully booked restaurant and the outdoor area of the restaurant is fully booked with rugby fans groups that want to watch the game, suddenly two of your staff phone in sick, other departments are not as busy as most of the reservations are stay overs so the Front Desk, Housekeeping and Leisure departments seem relatively quiet 1. Explain how would you solve the sudden short staffing situation? 2. One of most important skills of a Manager is leading by example, how would you support the staff whilst the shift is busy?

You are the Restaurant Manager of a city centre hotel; it is a very hot summer day and the local rugby team is playing against their biggest rival team. You have a fully booked restaurant and the outdoor area of the restaurant is fully booked with rugby fans groups that want to watch the game, suddenly two of your staff phone in sick, other departments are not as busy as most of the reservations are stay overs so the Front Desk, Housekeeping and Leisure departments seem relatively quiet 1. Explain how would you solve the sudden short staffing situation? 2. One of most important skills of a Manager is leading by example, how would you support the staff whilst the shift is busy?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter7: Planning And Goal Setting

Section: Chapter Questions

Problem 1ED: When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so...

See similar textbooks

Similar questions

When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.
You are the Restaurant Manager of a city centre hotel; it is a very hot summer day and the local rugby team is playing against their biggest rival team. You have a fully booked restaurant and the outdoor area of the restaurant is fully booked with rugby fans groups that want to watch the game, suddenly two of your staff phone in sick, other departments are not as busy as most of the reservations are stay overs so the Front Desk, Housekeeping and Leisure departments seem relatively quiet. 1.Explain how would you solve the sudden short staffing situation? 2.One of most important skills of a Manager is leading by example, how would you support the staff whilst the shift is busy? 3.Considering the busy restaurant with regular reservations and the outdoor beer garden being full of Rugby fans what area would you think the focus should be mainly on?
The process or activity of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible is: Question 3 options: Directing Controlling Planning Organizing
Scenario: You are the supervisor of the Sales Department of Khemlani Furniture. It is customary to check the attendance register semi-annually to determine attendance and punctuality of supervisees. Your checks revealed the following for Joanalee Smith: late for 160 days for more than 30 minutes each morning absent for 10 days without proper documentation. You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution. Task: With the aid of a computer, prepare a report to the management of your organisation outlining the following: the results of your attendance and punctuality checks your findings from the meeting with your supervisee decisions taken during the meeting. The following skills should be demonstrated: proofread,…
Rob is a newly minted Product Owner, and he is excited to get started with the Product Backlog prioritization process. Before receiving the Product Owner assignment for creating the new Work from Home App for Clear Logistics, Rob held the title of Search Engine Optimization Specialist. In only a few years with the Houston-based company, he had progress up the ladder quickly. His director once made the following comment about Rob: “Man! He makes sure to treat the customer right all the time ... and they get what they want! He’s the best!” The Work from Home App is a big project that was initiated by the leadership team, notably from CEO Marcella Lopez. Given the Covid-19 pandemic, she now believes that working remotely on a permanent basis is necessary for nearly 90% of the staff. To improve the communication process, this app will allow the teams to stay connected throughout the workday. Rob has a clear vision of the key features that should be on the app, and he wants to make the…
Megan, the principal at ABC Elementary, was reviewing the performance of all of the teachers on staff and noticed that all but one has completed his report cards by the targeted date. As she thought about how to address the issue, she was engaging in the ________ management process. Question 22 options: A) controlling B) planning C) organizing D) staffing E) directing
A manufacturing company XYZ is headed by a Managing Director. The company has two product divisions, namely A and B. These two divisions are headed by Mr. Ram and Mr. Syam. Each of these divisions is working successfully with its own Production and Marketing departments (in line position). These two divisions have its own Accounting and Personnel departments (in staff position). The Managing Director is receiving advices from R&D department and Legal department. Using proper conventions, prepare the Organization Chart showing the various departments and positions. Explain briefly the working of the company
During the COVID 19 pandemic organizations experienced many changes where they fast forwarded into activities that previously seemed impossible. Technology played a major role in the response to this shift. In 2023, it is said that 50% of companies want workers back in office full time. As the CEO in your organisation you have workers return on a hybrid arrangement Choose one option and justify your response by giving (4) pros and (4)cons of your choice. Assignment requirements: When preparing your response, take into consideration the following issues: · Leadership and Motivation· Workplace Communication· Conflict Management· Teamwork Each member should assume one of the following roles CEO/General Manager Human Resource Manager Legal Representative Health & Safety Representative Employee/s
North Hills College is implementing a new registration system that will allow students to register both online and in person. As the IT manager, you decide to hold a JAD session to assist define the system's needs. The administrative personnel of North Hills is pretty conventional, including a registrar, a student support and services team, a business office, an IT division, and a variety of academic departments. You begin working on a strategy to carry out the JAD session using this information. What kind of people would you invite to the meeting, and why? What would your session's agenda be, and what would happen at each step of the session?
Thomas Hancock has been the administrator of the clinical laboratories of a large urban hospital for many years. He excels at fiscal management and he has been successful in acquiring a state-of-the-art laboratory information system to increase efficiency in the laboratories. However, he is reluctant to hold department meetings or provide feedback to staff. Staff evaluations are seldom completed and his department team is unmotivated.          Mr. Hancock primarily communicates to his staff through memos. All processes must be handled according to his rules and he is unwilling to accept input from others. No one is allowed to make decisions on their own (no matter how small). When a staff member does something Mr. Hancock does not like he sends a memo to everyone pointing out the problem and how it should have been handled. The result is that everyone thinks he/she made the mistake and yet they are not sure what is wrong.          Staff members are given job/position descriptions when…
Thomas Hancock has been the administrator of the clinical laboratories of a large urban hospital for many years. He excels at fiscal management and he has been successful in acquiring a state-of-the-art laboratory information system to increase efficiency in the laboratories. However, he is reluctant to hold department meetings or provide feedback to staff. Staff evaluations are seldom completed and his department team is unmotivated.          Mr. Hancock primarily communicates to his staff through memos. All processes must be handled according to his rules and he is unwilling to accept input from others. No one is allowed to make decisions on their own (no matter how small). When a staff member does something Mr. Hancock does not like he sends a memo to everyone pointing out the problem and how it should have been handled. The result is that everyone thinks he/she made the mistake and yet they are not sure what is wrong.          Staff members are given job/position descriptions when…
Thomas Hancock has been the administrator of the clinical laboratories of a large urban hospital for many years. He excels at fiscal management and he has been successful in acquiring a state-of-the-art laboratory information system to increase efficiency in the laboratories. However, he is reluctant to hold department meetings or provide feedback to staff. Staff evaluations are seldom completed and his department team is unmotivated.          Mr. Hancock primarily communicates to his staff through memos. All processes must be handled according to his rules and he is unwilling to accept input from others. No one is allowed to make decisions on their own (no matter how small). When a staff member does something Mr. Hancock does not like he sends a memo to everyone pointing out the problem and how it should have been handled. The result is that everyone thinks he/she made the mistake and yet they are not sure what is wrong.          Staff members are given job/position descriptions when…