SITXHRM009 Assessment 2 -Project

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Jun 14, 2024

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SITXHRM009 Lead and Manage People Assessment Task 2 – Project Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 1

Assessment Tasks and Instructions Student Name Subhanshi Dhami Student Number CBC230065 Course and Code Unit(s) of Competency and Code(s) SITXHRM009 Lead and manage people Stream/Cluster Trainer/Assessor Patrick Assessment for this Unit of Competency/Cluster Details Assessment 1 Short Answers Assessment 2 Project Assessment 3 Practical Observation Assessment conducted in this instance: Assessment 1 2 3 Reasonable Adjustment 1. Has reasonable adjustment been applied to this assessment? No No further information required Yes Complete 2. 2. Provide details for the requirements and provisions for adjustment of assessment: Student to complete My assessor has discussed the adjustments with me I agree to the adjustments applied to this assessment Signature Date 2 nd Assessor to complete I agree the adjustments applied to this assessment are reasonable Name Signature Date Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 2

Assessment Guidelines What will be assessed The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:  roles of and functions performed by supervisors and managers: o decision making o delegating tasks o monitoring staff o planning and organising o providing information:  organisation performance  changes in organisational policies  marketing information and targets  overall organisational objectives  plans for new equipment  rationale for management decisions  technology updates  training developments  expectations, roles and responsibilities of team members: o adhering to policies and procedures o cooperative and open communication o nature and scope of work o relationships with others in the workplace and interdependent areas of activity o reporting requirements  considerations in the individual development of staff: o change in job responsibilities o external training and professional development o formal promotion o internal training and professional development o opportunity for greater autonomy or responsibility  features of different leadership styles  features of open and supportive communication  characteristics of effective leadership  principles of teamwork and: o characteristics of effective teams o roles and attributes of team members o organisation of teams o potential team problems o benefits of effective teamwork  role and theories of motivation as they apply to the management of individuals and teams  the role of group dynamics in successful team management  forms of recognition and reward applicable to leading staff: o acknowledging individual good performance to the whole team o incentive initiatives o informal acknowledgement o presenting awards o written reports to management  types of organisational plans and planning processes. Place/Location where assessment will be conducted Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 3

RTO to complete Resource Requirements Pen, Paper or computer Instructions for assessment including WHS requirements The assessment task for this project consists of 2 parts, Part A and Part B. For Part A you are required to select a scenario provided in this assessment which most closely resembles your sector in the TH&E industry. Based on the chosen sector you are required to demonstrate your ability to: 1. Set and measure KPIs. 2. Use new or innovative approaches to meet the KPIs. 3. Define constraints to meeting KPIs. 4. Know what to do if KPIs are not met. 5. Use appropriate methods of communication. For Part B you are required to establish a set of evaluation criteria to monitor and evaluate the performance of staff. The following points need to be developed for Part B: a. Set job responsibilities and tasks b. Relate job responsibilities to specific performance indicators c. Employee feedback collection d. Professional development opportunities e. Bonus and reward systems f. Provide employees with feedback g. Delegating tasks You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment. Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved. The responses provided in this project will form a basis for a practical observation for Assessment 3. Statement of Authenticity I acknowledge that I understand the requirements to complete the assessment tasks The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment Student Signature: Date: / /201 Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 4

This assessment: First Attempt 2nd Attempt Extension – Date: / / RESULT OF ASSESSMENT Satisfactory Not Yet Satisfactory Feedback to Student: Assessor(s) Signature(s): Date: / / Student Signature Date: / / Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 5

Assessment 2 Your Tasks: Part A – Setting managing and communicating Key Performance Indicators For this assessment you are required to consider a scenario from your industry and then set key performance indicators (KPIs) based on this scenario. You will need to consider the business reasons for the KPIs, look at what the current KPIs are and set target KPIs to be achieved. You will then need to: 1. Set and measure KPIs. 2. Use new or innovative approaches to meet the KPIs. 3. Define constraints to meeting KPIs. 4. Know what to do if KPIs are not met. 5. Use appropriate methods of communication. If more space is required for any answer you can attach a separate page containing name, assessment date, unit title unit code and the assessment task number and attach this page with the current assessment task before submission. Please choose ONE of the following scenarios which most closely resembles your industry. Version: 1.0 RTO Code: 41297 CRICOS Provider Code: 03444C Choice Business College Pty Ltd trading as Choice Business College ABN: 28 130 302 000 | ACN: 130 302 000 Page | 6

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