BSBPEF502 Student Assessment Guide
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Assessment Guide:
BSBPEF502 Develop and use emotional
intelligence
BSB51918 Diploma of Leadership and Management
Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
Student Assessment Guide: BSBPEF502
Version: v21.0
Page 2 of 40
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB51918 Diploma of Leadership and Management
Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
Copyright 2021
Australian College of Business Intelligence
All rights reserved
Version: 21.0
Date Modified: January 2021
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence.
Disclaimer:
The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so.
Student Assessment Guide: BSBPEF502
Version: v21.0
Page 3 of 40
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB51918 Diploma of Leadership and Management
Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
Content
s
1. Assessment Information
......................................................................................................
4
A. Purpose of assessment
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4
B. What you are required to do
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4
C. Competencies being assessed
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4
D. Important resources for completing this assessment
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5
E. A note on plagiarism and referencing
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5
F. A note on questions with role plays
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6
G. Instructions for completing this assessment
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6
2. Assessment Coversheet
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8
3. Assessment Questions
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9
A. Task A - Self-reflect on your emotional intelligence
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9
B. Task B - Resolve conflicts
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16
C. Task C - Prepare a presentation
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22
4. Student Self Checklist
........................................................................................................
23
Student Assessment Guide: BSBPEF502
Version: v21.0
Page 4 of 40
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB51918 Diploma of Leadership and Management
Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
1. Assessment Information
A. Purpose of assessment
This assessment covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
B. What you are required to do
For this assessment, you are required to complete 3 tasks:
Task A – Self-reflect on your emotional intelligence
Task B – Resolve conflicts
Task C – Prepare a presentation
All tasks of this assessment require you to use the provided case study information relating to the fictional company Bounce Fitness.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1.
Prepare to develop emotional intelligence
2.
Develop emotional intelligence
3.
Promote development of emotional intelligence in others
Performance Evidence
Evidence of the ability to:
Demonstrate emotional intelligence in relation to at least two different work tasks
Promote development of emotion intelligence in others on at least one occasion. Model behaviours that demonstrate management of emotions
In the course of the above, you must:
Student Assessment Guide: BSBPEF502
Version: v21.0
Page 5 of 40
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB51918 Diploma of Leadership and Management
Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
Develop assessment criteria to assess personal emotional strengths and weaknesses
Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
Analyse and document interactions with co-workers
Develop and implement plans for responding to emotional expressions
Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others
Knowledge Evidence
You must demonstrate knowledge of:
Application of emotional intelligence attributes, including:
o
Self-awareness
o
Self-management
o
Social awareness
o
Relationship management
Emotional intelligence principles and strategies
Strategies for communicating with a diverse workforce that has varying expressions of emotion
Methods to develop emotional intelligence in others
Emotional intelligence in the context of building workplace relationships
For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBPEF502
D. Important resources for completing this assessment
To complete this assessment, please refer to the following resources provided on Moodle:
BSBPEF502 Develop and use emotional intelligence learner guide
BSBPEF502 Observation checklist
BSBPEF502 Marking Guide
BSBPEF502 Case study folder
Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your
own. Student Assessment Guide: BSBPEF502
Version: v21.0
Page 6 of 40
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
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A
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Bodyshop mentions that they only make cosmetics that have not been tested on animals
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Provide assistance to displaced workers
Help survivors thrive
Both A & B
More Communication is significant
b)
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Expert
Referent
Reward
Legitimate
c)
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Change agent
CEO
CFO
CIO
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