BSBPEF502 Student Assessment Guide

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Lonsdale Institute *

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BSBPEF201

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Business

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Feb 20, 2024

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Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence
BSB51918 Diploma of Leadership and Management Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence Student Assessment Guide: BSBPEF502 Version: v21.0 Page 2 of 40 Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
BSB51918 Diploma of Leadership and Management Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence Copyright 2021 Australian College of Business Intelligence All rights reserved Version: 21.0 Date Modified: January 2021 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence. Disclaimer: The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so. Student Assessment Guide: BSBPEF502 Version: v21.0 Page 3 of 40 Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
BSB51918 Diploma of Leadership and Management Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence Content s 1. Assessment Information ...................................................................................................... 4 A. Purpose of assessment ........................................................................................................................ 4 B. What you are required to do ............................................................................................................... 4 C. Competencies being assessed ............................................................................................................. 4 D. Important resources for completing this assessment ......................................................................... 5 E. A note on plagiarism and referencing .................................................................................................. 5 F. A note on questions with role plays ..................................................................................................... 6 G. Instructions for completing this assessment ....................................................................................... 6 2. Assessment Coversheet ....................................................................................................... 8 3. Assessment Questions ......................................................................................................... 9 A. Task A - Self-reflect on your emotional intelligence ............................................................................ 9 B. Task B - Resolve conflicts ................................................................................................................... 16 C. Task C - Prepare a presentation ......................................................................................................... 22 4. Student Self Checklist ........................................................................................................ 23 Student Assessment Guide: BSBPEF502 Version: v21.0 Page 4 of 40 Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
BSB51918 Diploma of Leadership and Management Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence 1. Assessment Information A. Purpose of assessment This assessment covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. B. What you are required to do For this assessment, you are required to complete 3 tasks: Task A – Self-reflect on your emotional intelligence Task B – Resolve conflicts Task C – Prepare a presentation All tasks of this assessment require you to use the provided case study information relating to the fictional company Bounce Fitness. C. Competencies being assessed Elements To achieve competency in this unit you must demonstrate your ability to: 1. Prepare to develop emotional intelligence 2. Develop emotional intelligence 3. Promote development of emotional intelligence in others Performance Evidence Evidence of the ability to: Demonstrate emotional intelligence in relation to at least two different work tasks Promote development of emotion intelligence in others on at least one occasion. Model behaviours that demonstrate management of emotions In the course of the above, you must: Student Assessment Guide: BSBPEF502 Version: v21.0 Page 5 of 40 Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
BSB51918 Diploma of Leadership and Management Student Assessment Guide: BSBPEF502 Develop and use emotional intelligence Develop assessment criteria to assess personal emotional strengths and weaknesses Conduct an analysis to identify personal emotional triggers, incorporating feedback from others Analyse and document interactions with co-workers Develop and implement plans for responding to emotional expressions Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others Knowledge Evidence You must demonstrate knowledge of: Application of emotional intelligence attributes, including: o Self-awareness o Self-management o Social awareness o Relationship management Emotional intelligence principles and strategies Strategies for communicating with a diverse workforce that has varying expressions of emotion Methods to develop emotional intelligence in others Emotional intelligence in the context of building workplace relationships For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBPEF502 D. Important resources for completing this assessment To complete this assessment, please refer to the following resources provided on Moodle: BSBPEF502 Develop and use emotional intelligence learner guide BSBPEF502 Observation checklist BSBPEF502 Marking Guide BSBPEF502 Case study folder Additional student assessment information E. A note on plagiarism and referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. Student Assessment Guide: BSBPEF502 Version: v21.0 Page 6 of 40 Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
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