Lyon MKT243-90 Case & Continuing Case CH 3
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Isabella Lyon Case & Continuing Case CH 3
Prof. Moff MKT243-90
1/23/2024
Chapter 3 Case
1.
Based on your understanding of both Latisha and Cindy from the information provided in
the case, how would you characterize the communication style of each?
I would characterize Latisha’s communication style as amiable because she has a sincere interest in other people, she’s undisciplined about time, she avoids conflict, and she listens to the opinions of others. I would characterize Cindy’s communication style as a driver because she is competitive in her relationships, highly opinionated, and a risk taker. 2.
What, if any, preparations and style flexing should Latisha make to better relate to and communicate with Cindy Roberts?
Latisha should be fast-paced and businesslike, use rational thinking skills, and avoid appealing to emotions to prepare and style flexing to communicate with Cindy Roberts. Furthermore, it is crucial that she provides documents, is accurate, and is on time. 3.
Who all might be involved in the buying decision for Gorgeous Stone with regard to Latisha’s offering? For each, explain why and how.
The IT director would be involved in the decision as the initiator because they will recognize the need for web enhancement and software improvements. Cindy Roberts would be involved in the decision as the influencer and decider because she is the company’s owner who will oversee the decisions. Additionally, she is the director of marketing and sales, which could provide insight into making recommendations and preferences. The salespeople would be involved in the decision as the users because their input will be important in evaluating the software, especially aligning with their tasks. The director of accounting and finance would be involved in the decision as the purchaser
because they would be involved in negotiating final terms and executing the purchase, especially if the financial budget is considered. The store managers would be involved in the decision as the gatekeepers because they would control the flow of information between Cindy and other key directors.
Isabella Lyon Case & Continuing Case CH 3
Prof. Moff MKT243-90
1/23/2024
4.
Explain at least two needs that might be met by Gorgeous Stone from purchasing the software offered by Knowledge Insights.
One need that might be met by Knowledge Insights is that the software focuses on an individual customer record that is accessible across various departments and can help Gorgeous Stone streamline customer information. Another need that might be met by Knowledge Insights is the software can contribute to efficient business management. Furthermore, with multiple locations and a focus on meeting client needs through sales and operations, the software can improve cooperation and productivity in duties throughout Gorgeous Stone.
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Related Questions
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1. David retains supervisory responsibility for all subordinates despite her delegation of some duties.
2. David's supervisory responsibilities do not apply to those subordinates who are not subject to the Code and
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1. Interpersonal Relations in the Organization
Consider the importance of interpersonal relations to organization performance and select the correct responses to the following questions.
Which of the following situations are likely to cause poor interpersonal relations? Check all that apply.
When managers submit invoices to Natalie in accounting without including all the necessary information, Natalie contacts them right away
and helps them locate the needed cost center codes and approvals.
Brad believes that when Jason makes a mistake, he often tells their boss that Brad is responsible for what went wrong.
O Billie worked her way through state college and continues to struggle to pay off student loans, while most of her coworkers attended
private colleges and now vacation at their parents' second homes.
Deion's manager has given him positive performance ratings for several years and consistently gives Deion the assignments he wants.
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To: Sylvia Greene (sgreene@financialsolutions.com)
From: Chester Goings (goings@financialsolutions.com)
Date:
Subject: No Go on Baby Charity Thing
Cc:
Bcc:
Hey, Syl, you're one in a million. But we can't give you time off to work on that charity fashion show/luncheon thingy you want to coordinate. And Financial Solutions can't make a big contribution as we've done in previous years. It's no, no, no, all the way around.
Look, we admire the work you have done for the Newborn Hope Foundation. It has raised millions of dollars to make differences in the lives of babies, particularly premature ones. But we need you here! With the upcoming release of our Planning Guide 5.0, we need you to interview clients. We need you to make video testimonials, and you are the one to search for stories about customer successes. Plus a zillion other tasks! Our new website will launch in just six short weeks, and all that content stuff must be in final…
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12.Which is FALSE for interpretation of "employee" as in Occupational Safety & Health Act(OSHA) 1994.
A.Services are temporarily lent or let on hire to the principal employer by the person withwhom the person whose services are to lent.B.Employees employed by or through him, means a person who has undertaken theexecution at the place of work.C.Person who is employed for wages under a contract of service on or in connection with thework of an industry.D.Directly employed by the principal employer on any work of, or…
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Please do not give solution in image formate thanku
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QUESTIONS:
1) How do you respond to Jamie? How do you explain to her what is at stake?
2) What monitoring and control systems should have been in place at Jamie's organization to prevent such a behavior?
3) Would you recommend an ethics audit to this company? Discuss.
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Select one or more:
OO
0
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