BUS 3302

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Columbia Southern University *

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3302

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Business

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Jan 9, 2024

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docx

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1 Jordan Wholesale Marketplace: Making Sales Management Decisions BUS 3302: Sales Management Columbia Southern University Sales Management Sales management is the process of planning, organizing, directing, and controlling the sales activities of a business in order to achieve its sales objectives. It involves overseeing the sales team and their activities, creating sales strategies and plans, setting sales targets, analyzing
2 sales data, and managing relationships with customers (Ingram, et al., 2019). Sales management is an important function in any business that sells products or services. It involves managing the entire sales process, from lead generation to closing deals and building customer relationships. Effective sales management helps to increase sales revenue, improve customer satisfaction, and build a strong brand reputation. As sales management tries to adhere to creating more customer values, sales managers are constantly trying to increase sales productivity. Sales managers have a variety of job titles, but all execute sales management activities that have a direct impact on the sales department. In the business-to-business marketplace, personal selling is one of the most important components in marketing. Personal selling is the communication between the buyers and the sellers to initiate, develop, and enhance customer relationships (Ingram, et al., 2019). There are several techniques when it comes to personal selling. Stimulus response, mental states, need satisfaction, problem-solving, and consultative selling are all different techniques that sellers use to connect with their buyers (Ingram, et al., 2019). Case Study Salespeople will use the mentioned techniques to recruit and keep customers. Salespeople will identify the wants or issues of the prospective customer, and deliver a solution- based strategy. In the given case, we are introduced to Jordan Wholesale Marketplace, which is one of the largest full-service institutional food suppliers in the country, and also provides foodservice supplies such as tablecloths, napkins, and tableware. Tom Olivia is the sales representative in Kentucky and has plans to move up into management. His sales manager is Grace Lamkin and she has informed Tom that if she finishes the year over 100 percent on his sales versus quota target, that he would be entered into a pool of candidates that will be up for
3 promotion within the following twelve months (Ingram et al., 2019). Tom has been attempting to secure a restaurant account with Best Night Inn, a chain of motels in Kentucky. Tom found that the food products were supplied by Wick’s Food Supply, the largest food supplier in the region. Tom also discovered that the relationship between Jordan Wholesale Marketplace and Wick’s was not in good standing, and Jordan’s was considered a non-reliable food supplier. In the beginning, Tom tried to reestablish the relationship with Wick’s but was met with refusal. He then went to Best Night Inn and attempted to have their company switch their food supplier to Good Food Wholesalers, which Tom had a strong working relationship with. Tom then tried to use a foot-in-the-door strategy. He intended to sell a small part of the product line in hopes to prove himself and gain confidence back from Wick’s. Tom was sure he would be rejected so he planned on working with Good Food Wholesalers by presenting the packages with cut-prices and hoped that the 16 hotel operators of Best Night Inn would like the deal. He planned to work on the strategy over the weekend and present it to his sales manager, Grace. Is It Likely Tom Olivia Will Be Successful In The Short-term With This Strategy? Upon reading the case, I do not believe Tom Olivia will be successful in his short-term strategy to secure the restaurant business from Best Night Inn. Tom is more focused on achieving his annual target sales, and has too many hurdles to overcome with Best Night Inn for anything short-term. Tom is thinking of using a foot-in-the-door strategy which involves focusing on one product and then gradually adding more products and services as the business grows. Because the consumers of Wick’s were not willing to do any work with Jordan’s, while logical, Tom’s plan is unproductive for a short-term plan. What Are The Long-Run Implications?
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