BUS 3302
.docx
keyboard_arrow_up
School
Columbia Southern University *
*We aren’t endorsed by this school
Course
3302
Subject
Business
Date
Jan 9, 2024
Type
docx
Pages
7
Uploaded by student46716
1
Jordan Wholesale Marketplace: Making Sales Management Decisions
BUS 3302: Sales Management
Columbia Southern University
Sales Management
Sales management is the process of planning, organizing, directing, and controlling the sales activities of a business in order to achieve its sales objectives. It involves overseeing the sales team and their activities, creating sales strategies and plans, setting sales targets, analyzing
2
sales data, and managing relationships with customers (Ingram, et al., 2019). Sales management is an important function in any business that sells products or services. It involves managing the entire sales process, from lead generation to closing deals and building customer relationships. Effective sales management helps to increase sales revenue, improve customer satisfaction, and build a strong brand reputation. As sales management tries to adhere to creating more customer values, sales managers are constantly trying to increase sales productivity. Sales managers have a variety of job titles, but all execute sales management activities that have a direct impact on the sales department. In the business-to-business marketplace, personal selling is one of the most important components in marketing. Personal selling is the communication between the buyers and the sellers to initiate, develop, and enhance customer relationships (Ingram, et al., 2019). There are several techniques when it comes to personal selling. Stimulus response, mental states, need satisfaction, problem-solving, and consultative selling are all different techniques that sellers use to connect with their buyers (Ingram, et al., 2019).
Case Study
Salespeople will use the mentioned techniques to recruit and keep customers. Salespeople will identify the wants or issues of the prospective customer, and deliver a solution-
based strategy. In the given case, we are introduced to Jordan Wholesale Marketplace, which is one of the largest full-service institutional food suppliers in the country, and also provides foodservice supplies such as tablecloths, napkins, and tableware. Tom Olivia is the sales representative in Kentucky and has plans to move up into management. His sales manager is Grace Lamkin and she has informed Tom that if she finishes the year over 100 percent on his sales versus quota target, that he would be entered into a pool of candidates that will be up for
3
promotion within the following twelve months (Ingram et al., 2019). Tom has been attempting to secure a restaurant account with Best Night Inn, a chain of motels in Kentucky. Tom found that the food products were supplied by Wick’s Food Supply, the largest food supplier in the region. Tom also discovered that the relationship between Jordan Wholesale Marketplace and Wick’s was not in good standing, and Jordan’s was considered a non-reliable food supplier.
In the beginning, Tom tried to reestablish the relationship with Wick’s but was met with refusal. He then went to Best Night Inn and attempted to have their company switch their food supplier to Good Food Wholesalers, which Tom had a strong working relationship with. Tom then tried to use a foot-in-the-door strategy. He intended to sell a small part of the product line in hopes to prove himself and gain confidence back from Wick’s. Tom was sure he would be rejected so he planned on working with Good Food Wholesalers by presenting the packages with
cut-prices and hoped that the 16 hotel operators of Best Night Inn would like the deal. He planned to work on the strategy over the weekend and present it to his sales manager, Grace.
Is It Likely Tom Olivia Will Be Successful In The Short-term With This Strategy?
Upon reading the case, I do not believe Tom Olivia will be successful in his short-term strategy to secure the restaurant business from Best Night Inn. Tom is more focused on achieving his annual target sales, and has too many hurdles to overcome with Best Night Inn for anything short-term. Tom is thinking of using a foot-in-the-door strategy which involves focusing on one product and then gradually adding more products and services as the business grows. Because the consumers of Wick’s were not willing to do any work with Jordan’s, while logical, Tom’s plan is unproductive for a short-term plan. What Are The Long-Run Implications?
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
A Marketing Information System consists of at least four (4) elements: internal data/records, marketing intelligence, decision tools/models and marketing research.
They are extremely useful because they help managers to make better decisions that satisfy clients, reduce risk, save money or enhance profits.
1. Design a Marketing Information System for an organisation of your choice. Select the components of the System that in your opinion are the most desirable for the organisation you have selected.
2. Explain why you have selected these components and how you expect them to assist marketing managers with their decision making.
arrow_forward
Suppose your company has an e-commerce Website for selling different types of goods and services. Discuss the followings:
Ethical concerns associated with storing and analyzing user data?
arrow_forward
6
E-government user relationship management includes:
Select one:
a. information and communication technology-based planning
b. controlling of user relationships
c. all other options
d. organizing, steering
arrow_forward
MIS provides a variety of information products to managers. Discuss the major reporting alternatives provided by MIS to assist managers in better decision making. Illustrate your answer with examples
arrow_forward
1) Group Policy is considered a
a) Risk
b) Safety measure
c) Logical access control
d) Physical access control
arrow_forward
Recommendation(s) for the food and beverage organisation(Nestle) to seize the opportunities and eliminate the threats.
use management function (planning, organising,leading,controlling)
arrow_forward
using sage 50
what steps can we ignore in:
-sales process( sales Invoice, Sales Order Sales Quote and Proposal, Receive Money From Customer)
- purchasing process( Enter Bill, Purchase Order, Pay bill)
( if we allowed to ignore more than one please mention all)
what are the steps For:
purchasing process:
Selling Process
arrow_forward
Suppose
menu
messageQ&A
notifications
account_circle
Business
FinanceQ&A LibraryYou have just been employed as the New chief executive officer of a medium sized company that is listed on the Ghana stock exchange. At the maiden board meeting,the chairman advised you and your management team to avoid what he termed as "Agency Problem" Explain the term "agency proAm blem " and identify (4) way by which shareholders can deal with it.
You have just been employed as the New chief executive officer of a medium sized company that is listed on the Ghana stock exchange. At the maiden board meeting,the chairman advised you and your management team to avoid what he termed as "Agency Problem" Explain the term "agency proAm blem " and identify (4) way by which shareholders can deal with it.…
arrow_forward
Im not sure if any of the answers I have provided are correct.
arrow_forward
You are requested to select a sales organization which needs an Online Shopping app for Ecommerce
Store to improve the business operations and promote sales. You need to conduct a research through
the Internet and the available online resources for an Online Shopping you have selected. Plan your
Research in such a way to examine the issues faced by organization in currently available information
system and explore the other types of information systems which can be incorporated to enhance the
existing system. After conducting the research prepare the following:
1.
а.
Write a short description of the chosen online Shopping/department and the information system
currently used.
b. List the business drivers of the information system based on the current system.
arrow_forward
12
An exemplary e-government value chain may consist of (1) content and service concept, (2) content and service development, (3) technological distribution, (4) marketing and user relationship management, and (5) e-payment.
Select one:
a. True
b. False
arrow_forward
You are the Marketing Manager of Domino's Pizza Malaysia. Recently, you have
discovered that the company has received some unpleasant customer feedback in
matters pertaining to the navigation of the website and customers services. In order to
address this issue, write a recommendation report to your Managing Director, Ms.
Sharon to suggest a few alternatives to improve the issues of website navigation and
customers services of your company.
Your report should include the following points:
1) Implement Calls-to-Action button in the website
2) Provide professional development training for Customer Service Representatives
Add another FOUR (4) relevant points (3 findings + 1 solution) on improving the
customers' experiences. Elaborate on each points. The body of your report should not
be more than 250 words.
arrow_forward
Please need detailed ans
arrow_forward
Please do not give solution in image formate thanku
Assignment - Marketing Management A stock exchange trader contacts you and explains that he is looking to enter the cryptocurrency market with his own product that is named B1. The coins currently have little to no value other than as a unit of exchange. Even though it is a new product it he claims that it would not stop consumers from buying it. He refers to similar cryptocurrencies that have entered the market in the past and have now experienced a recent surge in demand. Knowing your marketing background, your stock exchange trader thinks his cryptocurrency could see a similar surge in demand if you could help him introduce it to the market. After careful consideration you agree to offer your advice. You tell him that you will get back to him after you thoroughly studied potential value propositions, in a report. a. Which models of Marketing Communication fits your marketing communications strategy best and indicate the extent to…
arrow_forward
1
It is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer values of management is known as
arrow_forward
Select the three principles(picture) that you think are most relevant to the use of data analytics in public transportation systems in a small city. Explain why you have selected these three principles and what the privacy concerns are (just has to be bullet points) no essay writing.
arrow_forward
Jane Dawson is a new sales representative for the Charles Schwab brokerage firm. In searching for clients, Jane purchased a mailing list of subscribers to The Wall Street Journal and called them all regarding their interest in discount brokerage services. She asked if they have any stocks and if they have a regular broker. Those people without a regular broker were asked their investment needs. Two days later, Jane called back with investment advice and asked if they would like to open an account. Identify each of Jane Dawson’s actions in terms of the personal selling process
arrow_forward
Plz do not Plagrize the answer,
Do not provide image for answer
Thank you
arrow_forward
3. Discusses how these groups will be targeted (once identified), by explaining three (3) digital marketing options such as email, voice, text, app alert, app redemption token, etc. The report should be in MS Word format (or equivalent). For the purpose of this assessment, the following assumptions apply: ●95% of sales are electronic (credit card/phone), 5% are cash; ●55% of customers use a loyalty card at time of transaction; ●customers who have a loyalty card have provided credit card/phone/email details; and ●Imagine P/L has a smartphone app, which supports tokens (price discounts, etc) and alerts. 25% of customers have downloaded and use the app. Report Structure Your report should include the following sections: ●Introduction: Briefly explaining the purpose of the report ●Technology Options: Where you describe each type of technology ●Sales Solution: Where you explain how the options will increase sales ●Marketing Channels: Where you discuss how to reach customers…
arrow_forward
Journal Article: International Journal of Management Reviews, Vol. 13, 24–39 (2011)DOI: 10.1111/j.1468-2370.2010.00280.xOnline Customer Experience (OCE): A Review of the Business-to-Consumer OnlinePurchase Context. By: 24Susan Rose, Neil Hair and Moira Clark. Henley Business School, University of Reading,Greenlands, Henley-on-Thames, Oxfordshire, RG9 3AU, UK, and 2E. Philip SaundersCollege of Business, Rochester Institute of Technology, 108 Lomb Memorial Drive,Rochester, NY 14623, USAQUESTION:Study the above referenced journal article and state in detail what do you think is “the strategicimportance of Customer Experience in relation to online retailing”? Justify your responseusing pertinent theories, frameworks and concepts.
arrow_forward
Read the statements below and identify which type of analytics each statement requires.
(Descriptive Analytics /Predictive Analytics/ Prescriptive Analytics)
Decision
Descriptive Analytics /Predictive
Analytics/ Prescriptive Analytics
Which candidate will win the election?
What price for a product will maximize profit?
How much money do I need to save each year to have
enough money for retirement?
How many products were sold last year?
What is the best route for the delivery person to drop off
packages to minimize the time needed to deliver all the
packages?
How many customers do we have and where are they
located?
arrow_forward
Table: Factors causing the decline in salesFactors % ContributionDelayed deliveries 15%Lack of delivery personnel 8%Inaccurate sales orders 25%Wrong deliveries 32%Delayed invoicing 6%Pilferage 7%Expired items 7%
a. Following the Pareto Principle, what are the vital factors or main contributors to the decline in sales? Show your Pareto Chart and indicate or label the vital factors or contributors to the problem.Hint: know the vital few %
b. What are the vital factors or vital contributors to the problem?
c. If the sales and marketing manager wants to reduce the impact of vital factors or contributors by 70%, what will be a good GOAL Statement to improve his sales problem?
arrow_forward
What is recommendation for the best solution and is possible to solve the sales and management problem
arrow_forward
The types of stories sellers can use with customers include: Group of answer choices compare and contrast stories, success stories, failure stories, a., b. c. above b. and c. above
arrow_forward
Hadiya has been hired by ABC Mortgage Brokers Inc. and is in
the process of being trained on how to source clients, and the
types of marketing that she may use. She had thought that she
could create any marketing that she wants, but has been told
that she must have it approved by the brokerage. This is
because:
Select one:
O
a. She doesn't have a degree in marketing
b. FSRA requires her to submit all marketing to her
brokerage for approval
c. The MBLAA requires her to submit all marketing to her
brokerage for approval
d. She is representing the brokerage
arrow_forward
A regional pizza chain contracts you to analyze how it compares to competitors. You recommend surveying its customers using the Fishbein multi-attribute model. When the results come back, the pizza shop chain is surprised to see that it scored low on convenience and variety. Why is it important to use the Fishbein multi-attribute model?
A) The pizza shop can decide to not promote its different menu items since variety ranked low.
B) The pizza shop can run promotions on its current menu items to draw more customers.
C) The pizza shop can increase the number of ways it markets to its customers.
D) The pizza shop can better position itself to change customer attitudes about its products’ and services’ features.
arrow_forward
How does the implementation of a CRM (Customer Relationship Management) system impact the overall sales performance of a company, and what are some of the key factors to consider when selecting and customizing a CRM solution to meet the specific needs of the business?
arrow_forward
1.Customer relationship management (CRM) software has been a huge driving force for ecommerce businesses for a number of years now. Discuss any FIVE (5) benefits of CRM for e-commerce businesses such as SmartMove.
2.An intuitive knowledge management system can streamline the customer experience process at SmartMove. Discuss ANY FIVE (5) ways Knowledge Management System (KMS) improves customer experience
3.If you were to provide advice to the inventory control manager at Wheeled Coach about the inventory management policies and techniques that need to be initiated to ensure accurate inventory records, critically discuss the contents of your report and explain on how these should be implemented.
4.One of the challenges that the organisation must constantly address is to ensure that there is a balance between demand and supply and that fluctuations are closely monitored and controlled. As a seasoned consultant, examine the various approaches that can be adopted by the organisation in…
arrow_forward
Mary sells hardware and software to over 90 000 customers per year. She has 15 years’experience. As part of the billing process she keeps information on customers. She buys and usesa data mining tool to derive useful information about her client’s information such as zip codes,credit card numbers, ID numbers etc. Most of this information identifies groups and notindividuals. She can then use the information to market her wares more efficiently. Is this ethicalsince customers did not give her the information for this purpose?
arrow_forward
Chapter 17 discusses the relationship between involvement, sales personnel, and the likelihood of self-service. Cashiers are a basic form of sales personnel. Describe Albertsons’ service environment in terms of involvement and the appropriateness of sales personnel versus self-service.
arrow_forward
Write 5S rules and explain them in detail.
arrow_forward
Briefly explain each of the following e-commerce revenue models by highlighting
differences, ( if any)
a) Advertising revenue model
b) Subscription revenue model
c) Transaction fee revenue model
arrow_forward
5.Explain the different methods of forecasting sales
arrow_forward
pls help ASAP
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
Author:Kelly
Publisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...
Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
Publisher:Cengage Learning
Accounting Information Systems (14th Edition)
Business
ISBN:9780134474021
Author:Marshall B. Romney, Paul J. Steinbart
Publisher:PEARSON
International Business: Competing in the Global M...
Business
ISBN:9781259929441
Author:Charles W. L. Hill Dr, G. Tomas M. Hult
Publisher:McGraw-Hill Education
Related Questions
- A Marketing Information System consists of at least four (4) elements: internal data/records, marketing intelligence, decision tools/models and marketing research. They are extremely useful because they help managers to make better decisions that satisfy clients, reduce risk, save money or enhance profits. 1. Design a Marketing Information System for an organisation of your choice. Select the components of the System that in your opinion are the most desirable for the organisation you have selected. 2. Explain why you have selected these components and how you expect them to assist marketing managers with their decision making.arrow_forwardSuppose your company has an e-commerce Website for selling different types of goods and services. Discuss the followings: Ethical concerns associated with storing and analyzing user data?arrow_forward6 E-government user relationship management includes: Select one: a. information and communication technology-based planning b. controlling of user relationships c. all other options d. organizing, steeringarrow_forward
- MIS provides a variety of information products to managers. Discuss the major reporting alternatives provided by MIS to assist managers in better decision making. Illustrate your answer with examplesarrow_forward1) Group Policy is considered a a) Risk b) Safety measure c) Logical access control d) Physical access controlarrow_forwardRecommendation(s) for the food and beverage organisation(Nestle) to seize the opportunities and eliminate the threats. use management function (planning, organising,leading,controlling)arrow_forward
- using sage 50 what steps can we ignore in: -sales process( sales Invoice, Sales Order Sales Quote and Proposal, Receive Money From Customer) - purchasing process( Enter Bill, Purchase Order, Pay bill) ( if we allowed to ignore more than one please mention all) what are the steps For: purchasing process: Selling Processarrow_forwardSuppose menu messageQ&A notifications account_circle Business FinanceQ&A LibraryYou have just been employed as the New chief executive officer of a medium sized company that is listed on the Ghana stock exchange. At the maiden board meeting,the chairman advised you and your management team to avoid what he termed as "Agency Problem" Explain the term "agency proAm blem " and identify (4) way by which shareholders can deal with it. You have just been employed as the New chief executive officer of a medium sized company that is listed on the Ghana stock exchange. At the maiden board meeting,the chairman advised you and your management team to avoid what he termed as "Agency Problem" Explain the term "agency proAm blem " and identify (4) way by which shareholders can deal with it.…arrow_forwardIm not sure if any of the answers I have provided are correct.arrow_forward
- You are requested to select a sales organization which needs an Online Shopping app for Ecommerce Store to improve the business operations and promote sales. You need to conduct a research through the Internet and the available online resources for an Online Shopping you have selected. Plan your Research in such a way to examine the issues faced by organization in currently available information system and explore the other types of information systems which can be incorporated to enhance the existing system. After conducting the research prepare the following: 1. а. Write a short description of the chosen online Shopping/department and the information system currently used. b. List the business drivers of the information system based on the current system.arrow_forward12 An exemplary e-government value chain may consist of (1) content and service concept, (2) content and service development, (3) technological distribution, (4) marketing and user relationship management, and (5) e-payment. Select one: a. True b. Falsearrow_forwardYou are the Marketing Manager of Domino's Pizza Malaysia. Recently, you have discovered that the company has received some unpleasant customer feedback in matters pertaining to the navigation of the website and customers services. In order to address this issue, write a recommendation report to your Managing Director, Ms. Sharon to suggest a few alternatives to improve the issues of website navigation and customers services of your company. Your report should include the following points: 1) Implement Calls-to-Action button in the website 2) Provide professional development training for Customer Service Representatives Add another FOUR (4) relevant points (3 findings + 1 solution) on improving the customers' experiences. Elaborate on each points. The body of your report should not be more than 250 words.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- BUSN 11 Introduction to Business Student EditionBusinessISBN:9781337407137Author:KellyPublisher:Cengage LearningEssentials of Business Communication (MindTap Cou...BusinessISBN:9781337386494Author:Mary Ellen Guffey, Dana LoewyPublisher:Cengage LearningAccounting Information Systems (14th Edition)BusinessISBN:9780134474021Author:Marshall B. Romney, Paul J. SteinbartPublisher:PEARSON
- International Business: Competing in the Global M...BusinessISBN:9781259929441Author:Charles W. L. Hill Dr, G. Tomas M. HultPublisher:McGraw-Hill Education
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
Author:Kelly
Publisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...
Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
Publisher:Cengage Learning
Accounting Information Systems (14th Edition)
Business
ISBN:9780134474021
Author:Marshall B. Romney, Paul J. Steinbart
Publisher:PEARSON
International Business: Competing in the Global M...
Business
ISBN:9781259929441
Author:Charles W. L. Hill Dr, G. Tomas M. Hult
Publisher:McGraw-Hill Education