Chapter 9

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Tulane University *

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Communications

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Jun 21, 2024

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docx

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CHAPTER #9 1. A focus group is a group that meets to resolve an issue or overcome an unsatisfactory situation. True / False. Explain your answer. Answer: False. A focus group is a gathering of individuals who are invited to participate in a structured discussion on a specific subject or topic with the aim of gaining insight into the group members' reactions and perspectives. Typically, focus groups are convened to conduct interviews, allowing others to observe and gather knowledge from them to collect information and perspectives. 2. Roles are standards that determine what are appropriate and inappropriate behaviors in a group. True / False. Explain your answer. Answer: False. Roles are the consistent ways an individual interacts with others in a group. They are determined by both one's expectations and the expectations imposed by others. On the other hand, norms are the specific criteria that establish what behavior is acceptable and unacceptable within a group. 3. Noticing when someone breaks a norm can help you spot a norm. True / False. Explain your answer. Answer: In truth, The observation of instances where someone deviates from a societal standard can enhance one's ability to identify that norm. The severity of the punishment for breaching a norm is directly proportional to the importance of the rule. Subtle forms of punishment include nonverbal cues like disapproving looks or stern gazes. Harsher consequences might include publicly criticizing the behavior in front of fellow group members or being expelled. 4. The chain pattern of group interaction is when a person receives most of their communication from a central person. True / False. Explain your answer. Answer: False: The group's communication interaction chain pattern refers to the constant communication pattern between individuals within the group. The chain pattern demonstrates a mode of group communication in which individuals transmit a message to one person at a time rather than addressing all group members simultaneously. A group deviation occurs when one individual becomes the central point of contact with all other group members. ======================================================= POWER Each of the following statements communicates a type of social power. Identify each statement as coercive, reward, legitimate, expert, or referent power. Explain your answers.
1. If you are not here on time tomorrow, you’ll be looking for a new job. Answer: This statement indicates coercive power. The authoritative figure's statement, "If you're not here on time tomorrow, you'll have to look for a new job," demonstrates the authoritative figure's capacity to punish and make people uncomfortable. 2. I have been studying this phenomenon for ten years. I know I’m right. Answer: This statement indicates expert power. Knowledge and information provide power over issues or ideas. After ten years of study, the individual feels confident in their knowledge and accuracy. 3. As manager, I want to improve the morale of all employees by offering a workshop on positive mental attitudes. Answer: This statement indicates legitimate power as the manager possesses authority and accountability. They possess the authority to formulate and execute decisions inside a collective. For instance, the manager organized training on cultivating an excellent mental attitude for the staff. 4. I want to be just like my mother. She is smart, assertive and caring. Answer: This statement indicates the concept of referent power. Referent power is the influence that arises from being respected, esteemed, and favored. The individual is being impacted by their mother due to their admiration for specific qualities possessed by the mother. 5. If you go to bed right now, I’ll make you pancakes in the morning for breakfast. Answer: This statement indicates the concept of reward power, which stems from the capacity to provide group members with presents, money, recognition, or other desirable benefits. Imagine a scenario in which you can influence others by offering them something they desire. The individual offers the gratification of pancakes as an incentive for the other individual to go to sleep, so reward power is displayed immediately.
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