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This study source was downloaded by 100000863270395 from CourseHero.com on 12-08-2023 04:35:56 GMT -06:00 Copyright© ECA College RTO 45012 v21.0 Page 3 of 5 improper perceptions of these products if the customer service representatives are unable to adequately respond to their questions about the safety of utilizing these products, their prices, where they are located, and other related issues. This is why it's crucial to divide up the courses across longer timeframes. A specific time limit must be set aside for concept learning in order to store knowledge in the database. A specified learning period for on-the-job or simulated knowledge transfer in the database with the backup process by professionals should come next. It is necessary to extend the customer service representative pilot testing term from three months to six months. They will go on to the next level, using the common knowledge database to resolve client inquiries and digitally storing case facts, once they have just completed this stage. 2.3 Attach proof of your response to the barriers to this section of your portfolio (e.g. A photo of team lunch to thank staff and acknowledge the challenges and anxiety the change created for them, email to suggest mentoring relationship etc.). 3 Modify your communication/education plan meet the objectives of the plan. Note: Make sure you highlight the changes to your original plan (e.g. by using bold font). You may enter relevant information into the template below, or use any other appropriate format. If you use another format (e.g. MS Word document), attach proof to this section of your portfolio. Change or opportunity Who must receive communication or education about the change? (e.g. Sales staff) Objectives of communicatio n or education Strategy to embed change Communicati on or education tool to be used (e.g. Live demonstratio n of new software) Activities required to deliver the communication pr education (e.g. one on one training session to demonstrate new software) Person responsible for the communicati on or education Timefra me Automa ti on and machin e control of producti o n and operatio n Production team and operation team Supervis i on of the procedur a l control and learning about capacity control Graduall y shifting to automat e d producti o n Live on- the-job learnin g Expanding the timeframe for learning activities. In the first place core learning activities by acquisition of knowledge about product and automated manufacturi ng and operating concept will be inherited by all stakeholder s. In the next stage External machin e learning speciali st and IT team personn e l 6 mont h s