Andre Luis Sanches Da Cunha - Task 1 Assessment Answer Booklet - BSBPEF502

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BSBPEF502

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Feb 20, 2024

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ASSESSMENT ANSWER BOOKLET Full Name Andre Luis Sanches Da Cunha Student ID NCCS220230 Term 2 Year 2023 Unit Name Develop and use emotional intelligence Unit Code BSBPEF502 Due Date 30/03/2023 Date Submitted 15/03/2023 Trainer Name Firoz Siddiquey Student Declaration By submitting this assessment, I acknowledge and agree that: 1. I declare that this assessment has been completed by me and is my own work 2. This assessment is submitted in accordance with the NCCS Regulations and Assessment Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offences. 3. No part of this assessment has been copied from any other source without acknowledgement of the source. 4. No part of this assessment has been written by any other person, except to the extent of collaboration and/or group work as defined in the assessment. 5. A copy of the original assessment is retained by me and that I may be required to submit the original assessment to the trainer upon request. 6. I am aware of my appeal rights. Student Name Andre Luis Sanches Da Cunha Date 15/03/2023 BSBPEF502 Assessment Answer Booklet – BSBPEF502 – Develop and use emotional intelligence Issue date: 18/10/2018 1 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

Develop and use emotional intelligence Assessment Answer Booklet -Task 1 You only need to submit the answers of the assessment tasks to your trainer. Please do not submit the questions and any instructions in red. Task 1 – Written Questions Students, please read each question below and provide your answers. Please DO NOT COPY from any website as you will need to summarise in your own words. Please make sure all questions are answered in your own words. 1. Explain emotional intelligence and the importance of this characteristic at work. The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. The skills involved in emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. Embracing the nuances of human emotion in the workplace can have pragmatic benefits, such as better collaboration among employees and a happier workplace 2. Explain each of the five (5) essential principles of emotional intelligence as defined by Daniel Goleman. Daniel Goleman determined that there are five fundamental features of EQ, each with their own benefits: Self-awareness Assessment Answer Booklet – BSBPEF502 – Develop and use emotional intelligence Issue date: 18/10/2018 2 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

Self-awareness is the ability to accurately recognise your: emotions, strengths, limitations, actions and understand how these affect others around you. Benefits: ● Increases the likelihood of you handling and using constructive feedback effectively. ● By knowing your strengths and weaknesses you can improve your organisation's performance, for example, you may hire individuals who perform well in areas you struggle with. Self-regulation Self-regulation allows you to wisely manage your emotions and impulses - you show or restrain certain emotions depending on what is necessary and beneficial for the situation. For example, rather than shouting at your employees when you're stressed you may decide which tasks can be delegated. Benefits: ● Self-regulation helps earn the respect and trust of employees. ● Useful when adapting to change. ● Allows you to react rationally. Empathy To be empathetic means you are able to identify and understand others' emotions i.e. imagining yourself in someone else's position. Benefits: ● Provides you with an understanding of how an individual feels and why they behave in a certain way. As a result, your compassion and your ability to help someone increases because you respond genuinely to concerns. ● Especially helpful when delivering constructive feedback. ● Being empathetic shows your team that you care. For example, if a manager reacts angrily after finding out that an employee has been arriving to work late because their child is unwell, the team is likely to react negatively towards the manager. It would be more favourable for the manager to be understanding and agree on a plan of action with the employee, such as, the employee starting work earlier and finishing later. ● Employees will respect you more and subsequently job performance will improve. Motivation Being self-motivated consists of: enjoying what you do, working towards achieving your goals and not being motivated by money or status. Assessment Answer Booklet – BSBPEF502 – Develop and use emotional intelligence Issue date: 18/10/2018 3 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

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