IN3004 Module 1

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Walden University *

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Communications

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Feb 20, 2024

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docx

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Christan Rigsby Part 1: Examples of Positive and Negative Communication Watch the video provided, which discusses incivility in the workplace and how this impacts other workers and patients.  EpsonStHelierNHS. (2019, September 17). Make or break: Incivility in the workplace ESTH 2019. [Video]. https://www.youtube.com/watch? v=S1EDatTYMkE Respond to the following prompts based on the situation presented in the video. Provide two concrete examples of differences in communication styles between the individuals in the videos. (1–2 paragraphs) In the video “Make or break: Incivility in the workplace”, there are multiple styles of communication observed. The two examples of different styles of communication that stuck out to me was passive and aggression. These two communication styles are very different from one another and could also be categorized as the victim and the bully. When Woman A (the bully) left the computer unattended and got angry at the other woman, Woman B (the victim), for being on it. Woman A was dismissive and displaying aggressive communication by rolling her eyes and having a rude outburst by saying, “You’ve got to be kidding me! I only left for a second and you logged me out!” Women B was very passive, staying quiet and explaining herself in a soft tone, she was clearly trying to avoid any type of confrontation by attempting to peacefully explain herself. Woman A was using aggressive communication, which is characterized by a lack of concern for other’s feelings and opinions. People who use this style may be quick to anger and may resort to yelling, name-calling, or other forms of verbal abuse, as she did in the video. Woman B was observed using a passive communication style, as she was observed trying to avoid confrontation and conflict. Passive communicators may be cautious to express their opinions or feelings, and they may not speak up when the disagree with something. (Asana, 2023). Explain one possible cause of ineffective interpersonal communication in the video. Explain one possible consequence of the ineffective communication displayed. (2 paragraphs) Faulty interruptions during interactions are considered ineffective communications and are not inevitable. To communicate effectively, you must become an active listener, avoid emotionally driven conversations, create safe communication spaces, and establish communication norms. (Barot, 2021) One possible cause of ineffective interpersonal communication in the video is stress. There are a lot of examples of stressful interactions at the beginning of the video. When the provider passes the woman on the computer in the hallway and asks, about ordering a scan and the woman responds, “No, no I’m still doing that discharge

Christan Rigsby summary.” The provider then responds, “Can you get on with it?” and rolls her eyes. After the interaction, we have a chance to hear what they’re thinking and observe the stress that’s happening within each person. A possible consequence of the ineffective communication displayed is the order for the scan may be missed since the woman on the computer is working on something else, delaying patient care. They are both stressed out for different reasons, but similarly to the same job at hand. The provider is upset because of her work schedule, and it seems she’s projecting that onto the woman writing the summary. The woman on the computer is also stressed because all her patients have delirium, and she does not remember the name of the lady that needed a scan. Explain how social and cultural differences can contribute to communication issues between colleagues. Explain how these same differences can strengthen a workplace. (1–2 paragraphs) Social and cultural differences can lead to ineffective communication because everyone is raised differently. Variations between people based on social characteristics and qualities are social differences, these differences include class, race, culture, age and gender. Cultural differences are beliefs, behaviors, languages, practices and expressions considered unique to members of a specific ethnicity, race or national origin. ( What Is Cultural Differences? HR Definitions & Examples , n.d.). These differences can create communication problems among coworkers, as one group of people may become defensive about the way another group functions. For example, an outspoken person may be considered normal in some cultures but seen as deviant in others, demonstrating that people from different cultures may not always recognize the same information in the same way. (Kelly, 2023). Culture and social differences can also be a connection between people; by understanding the culture and social background of another person, it is easier to connect and interact with one another. This idea can strengthen the work environment by creating empathy, awareness and open-mindedness among colleagues. It helps individuals to confront their own beliefs and tendencies, leading to a more holistic approach to decision-making. Using compassion, awareness and open-mindedness, groups can more easily navigate social and cultural differences, promoting a more inclusive and productive work environment. (Emily, 2023). Describe two healthy communication strategies that could have been used by

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