Quiz 8

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Southern New Hampshire University *

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5306

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Communications

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Apr 3, 2024

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docx

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3

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Question 1 When the speaker’s words are interpreted by the listener differently than what was originally intended, what is most likely to occur? Praxis Minimalization Multiplicity Conflict When the meaning assigned to a speaker’s words becomes significantly different from what was intended, a conflict is likely to occur. Text Reference: How does assigning meaning lead to conflict? Question 2 There seem to be many conflicts between the staff at a new school. The principal thinks the conflicts are due to communication issues because all the teachers are from other schools and have different backgrounds. In a meeting the principal asks the teachers to throw out thoughts about communication so they can start to solve their conflicts. Which of the following statements is the only accurate statement about communication? ""We have a breakdown in communication in the school.” “Just because we talk about the problems does not mean we have successful communication.” Feedback for Correct Answer: Communication competence is equal to communication effectiveness. Text Reference: What are other misconceptions about communication? “If we can just learn to communicate our problems will be solved.” “Communication is always a good thing and we should encourage it.” Question 3 What is the best way to deal with conflict when the group members are from different cultures? Establish who has the most to gain from the conflict. Determine the perception of each group member about the cause of the conflict Feedback for Correct Answer: If a conflict occurs in a group whose members are different races or cultures, individuals in the group must articulate their perceptions about the cause of the conflict to see if everyone has a similar perception. Text Reference: What are some communication style differences that are based on culture? Have the person who started the conflict explain the reason behind the conflict.
Separate the group by cultural similarities so they do not have to interact with each other. Question 4 It is 6:00 on a Saturday. Leon and Dayna are driving home from work when Dayna says, “We haven’t been to that new Italian restaurant yet. Do you want to stop there and eat dinner?” He answers no and drives home as Dayna stares out the window with her arms crossed. An hour later he is watching TV and asks Dayna what is for dinner. She sighs and ignores him. He is totally confused. What difference in communication style did not contribute to Leon’s confusion? As a male in the relationship, he shouHe thought she was asking a genuine question so he gave his opinion. As a male in the relationship, he should make the decisions. He did not realize her question was actually a request. He thought since she did not reply to his desire to go home, she was in agreement with him. Correct Answer: As a male in the relationship, he should make the decisions. Feedback for Correct Answer: His intention was not one of dominance in the relationship but a misunderstanding of the underlying reason behind her question. Text Reference: How do gender differences in communication styles lead to misunderstanding and conflict? Question 5 You and your friend are having a discussion about politics. Even though you don’t both agree about most political topics, you are both trying to be respectful and maintain a friendly atmosphere. The more you talk, the angrier you each get about the topic but you try to maintain a quiet voice and a smile on your face. Suddenly your friend gets very angry and yells that you are being stubborn, not listening to her, and treating her like someone who does not know what she is talking about. You are totally confused but later as you think about it you realize you have given off nonverbal cues that may have given her this impression. Describe what nonverbal cues have to do with communication and what your nonverbal cues are that may lead people to think you are not paying attention or not agreeing with them? Nonverbal cues can be defined as how listen, look, move, or react during interactions with others. They can contribute to the other persons perception of whether you are listening, engaging, you care, or are being truthful. Such cues can be looking around or down and not maintaining eye contact; scrolling through your phone; or hand gestures. My nonverbal cues are definitely facial expressions, as that is where I wear my emotions. Whether I am pondering, in disagreement, or disconnected, it will reflect in my facial expression.
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