ConRes1001 (SOPH-0007) Conflict Resolution - Communication Is Constant – Flash Cards
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Western Governors University *
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CONRES1001
Subject
Communications
Date
Jan 9, 2024
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2
Uploaded by GeneralThunderPony43
ConRes1001 (SOPH-0007) Conflict Resolution
Communication Is Constant – Flash Cards
Question
Answer
1. What are some methods we can use to send messages?
Some methods we can use to send messages include words (spoken or written), gestures, emails, tweets, blogs, and texts.
2. What is a code in the context of communication?
In the context of communication, a code refers to a set of symbols with consistent meanings used to hold and convey information.
3. Define the term "unintentional communication."
Unintentional communication is the interpretation of symbols observed by a receiver but not intentionally transmitted by the sender.
4. Give an example of unintentional communication in a cafe setting.
Example: In a cafe setting, if someone is texting while sitting with peers who are also texting while having a conversation, it is understood that no one is being rude or ignored. Everybody is listening and texting simultaneously.
5. How can facial expressions lead to unintentional communication?
Facial expressions can lead to unintentional communication. For example, if someone has a scowl on their face while another person is speaking, it may be misinterpreted as anger or disapproval, when in reality, the person may just have a concentrated expression while listening.
6. Explain how yawning can be misinterpreted as an unintentional message.
Yawning can be misinterpreted as an unintentional message. For instance, if someone yawns due to tiredness, others may interpret it as boredom or disinterest.
7. How can appearance contribute to unintentional communication?
Appearance can contribute to unintentional communication. For example, if someone shows up dressed casually to a business professional setting, it may send a message that they are not taking the situation seriously or not respecting the dress code expectations.
8. In what ways can the way we speak communicate unconsciously?
The way we speak can communicate unconsciously. For instance, if someone speaks loudly and gesticulates while communicating, it may be perceived as anger or agitation by others who are accustomed to more restrained communication styles.
9. Why is confirming the intentions of others important in avoiding conflict?
Confirming the intentions of others is important in avoiding conflict because misinterpretations of unintentional communication can lead to misunderstandings and potential conflicts. By clarifying intentions, both parties can ensure that their messages are correctly understood and avoid unnecessary conflicts.
ConRes1001 (SOPH-0007) Conflict Resolution
Communication Is Constant – Flash Cards
Question
Answer
10. What is the definition of unintentional communication?
Unintentional communication refers to the interpretation of symbols observed by a receiver but not intentionally transmitted by the sender.
11. Define the term "code."
Code: A set of symbols with consistent meanings used to hold and convey information.
12. What is a symbol in communication?
Symbol: A representation of a concept in a tangible or otherwise perceivable form.
13. What are some examples of verbal codes?
Examples of verbal codes include spoken language and written words.
14. Give examples of nonverbal codes.
Examples of nonverbal codes include gestures, facial expressions, and appearance.
15. What does unintentional communication refer to?
Unintentional communication refers to the interpretation of symbols observed by a receiver but not intentionally transmitted by the sender.
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