mile delivery pmal104 .docx

Name- Nirmal Kumar Student Id- 239648670 Campus – Algoma University Brampton Assignment-Proposal Writing Course- PMAL104 Business writing and communications Instructor-Beverly Gordon

Subject: Proposal for Enhanced Last-Mile Delivery Services I'm writing to provide a suggestion for increasing FedEx's last-mile delivery services. FedEx has constantly shown its dedication to delivering items with rapidity, reliability, and efficiency as a recognised and innovative logistics organisation. In order to exceed consumer expectations and obtain a competitive edge in the market, I think there is a chance to further optimise the last-mile delivery experience given the rapid rise of e-commerce and rising customer demands. Overview of the proposal 1. Delivery Route Optimisation: Use cutting-edge technology and real- time data to implement complex route planning and optimisation methods, ensuring the most effective and economical delivery routes. This will cut down on gasoline use, speed up deliveries, and enhance overall operational effectiveness. 2. Real-time updates on package location: Anticipated delivery dates, and delivery status would be sent to clients to improve tracking capabilities. This will raise satisfaction, decrease consumer inquiries, and promote transparency. 3. Introduce flexible delivery: alternatives including nighttime and weekend deliveries, time-slot flexibility, and alternate delivery places (such

lockers or retail partner pickup sites). Customers' various needs and schedules would be allowed, enhancing convenience and lowering missed delivery efforts. 4. Contactless Delivery Solutions: Create and put into use contactless delivery solutions that put the health and safety of the client first. Options could include little personal interaction during delivery, computerised recipient verification, and scanning QR codes for delivery proof. 5. Delivery Notifications and Alerts: Increase the channels of communication by offering consumers with proactive delivery notifications and alerts, such as SMS updates, email notifications, and push notifications through the FedEx mobile application. Customers will be educated and given more influence over their experience as a result. 6. Customer Feedback and Ratings: Create a feedback system to gather client opinions on the last-mile delivery process. Examine this feedback to find areas that need work and to inspire ongoing service improvement. 7. Eco-Friendly Initiatives: Put in place eco-friendly initiatives like adding electric vehicles to the fleet of delivery trucks, maximising vehicle loads to cut down on carbon emissions, and looking into eco-friendly packaging options. This will show FedEx's dedication to sustainability and help create a more environmentally friendly future. Implementation plan :

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