4-2 Final Project Milestone Two
A.
Details: Based on state and federal reporting requirements and the results of the root cause analysis (RCA), identify the details that would be necessary to disclose the error to the patient and family.
The details that would be necessary to disclose the error to the patient and family in comprehensible detail of what went wrong, possible significance of the error, and what happened, what actions if any were taken to address the issue, and what course of action will be taken to prevent similar errors in the future. It is essential to provide this information in a compassionate and empathetic manner. This confirms that the patient and family feel supported and educated throughout the process.
B.
Method and Preparation: How would you suggest disclosing these details to the patient
and family? What preparation would be needed for the staff, patient, and family before the disclosure?
When disclosing these details to the patient and family, it is appropriate to treat the conversation with empathy and compassion. The healthcare staff should have a precise understanding of what went wrong and be thoroughly informed about the significance of the error, understand the actions taken to address the issue, and the action plan for stopping similar errors in the future. It is imperative that the patient and family have a supportive and educational setting. This will ensure they have the information and emotional support to navigate the process.
C.
Reporting: What elements of the RCA and corrective action plan (strategies) would need
to be shared with accrediting or regulatory agencies? For example, what elements should
