NHS-FPX4010_AppohGabriel_Assessment2-2

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Capella University *

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4010

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Health Science

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Feb 20, 2024

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docx

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1 Interview and Interdisciplinary Issue Identification Gabriel Appoh NHS-FPX4010 Capella University June 27, 2023

2 Interview Summary This report presents the findings of an interview conducted with Dr. Kamson, a Hospice Director. During the interview, Dr. Kamson discussed past and current issues within the organization, primarily focusing on patient safety. From the interview, the identified problem that could benefit from an evidence-based interdisciplinary approach is communication. The company offers patients, families, and other referral services high-quality care. The director's role is to ensure that all the nurses are well supported and educated on care delivery. She ensures that all staff members operate under Medicare guidelines and company policies. I asked the director about various issues she has encountered in the organization. This report will discuss potential change theories and leadership strategies to address this issue, followed by collaboration approaches from the literature to facilitate the establishment of an effective interdisciplinary team. Issue Identification First, Dr. Kamson spoke about nurses feeling overworked and overwhelmed because the community liaison team was not cooperative. The team can schedule nurse visits without making appointments or confirming a nurse's availability. Also, the nurses complained about physicians' delays in approving their patient assessment requests. This situation forces nurses to work for more hours than expected in a week. I asked the director how she managed to handle the situation. She told me about the significance of involving the staff in discussions to find solutions. Therefore, the healthcare teams met monthly to discuss the problems and identify appropriate solutions. They decided to work together for better results. The director highlighted collaboration and communication issues between nurses, community liaisons, and physicians. Timing is an excellent challenge for the groups.

3 First, the community liaisons needed to communicate with nurses to identify their availability before scheduling patient visits. Community liaisons mainly focused on their goal of referring and admitting an estimated number of patients in the hospital every month. Moreover, the nurses would require physicians' approval while committed to other matters. Therefore, the nurses waited longer due to the wrong timing, which stems from the community liaisons. According to Garcia et al. (2019), teamwork, mutual learning, professional suitability, management support, and open communication can help teams collaborate to find joint solutions. An interdisciplinary approach is required to solve the issues at the Hospice. Change Theories That Could Lead to an Interdisciplinary Solution Healthcare leaders can draw upon various change theories and leadership strategies to implement interdisciplinary solutions effectively. Change theories describe an organization's effectiveness in modifying structures, processes, and strategies. One prominent change theory is Kurt Lewin's Three-Step Model, which involves three stages: unfreezing the current state, implementing the change, and refreezing the new state (Hussein et al., 2018). The model is considered adequate for organizational change and team collaboration. The theory emphasizes the involvement of employees in decisions that influence employees' well-being and the organization's performance. Therefore, the director followed the appropriate approach to incorporate employees in decision-making to identify solutions for their problems. The article was published in 2018 within five years and by renowned others. It is a peer-reviewed article. Leadership Strategies That Could Lead to an Interdisciplinary Solution As a leader, Hospice's director sought to support the nurses in solving their challenges to eradicate the issue of overworking. She established an excellent relationship with the staff, which helped them discuss their problems with her. The director was approachable and readily built

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