Unit 2 Individual Project Quality Improvement in Healthcare HCM672
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Colorado Technical University *
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672
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Health Science
Date
Feb 20, 2024
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7
Uploaded by rvsmith0625
QUALITY IMPROVEMENT IN HEALTHCARE
Unit 2 Individual Project
Quality Improvement in Healthcare
HCM672
Vincent L. Smith
January 14, 2024
QUALITY IMPROVEMENT IN HEALTHCARE
1
Abstract
Accreditation or documentation has made it possible to improve on the quality and care
services provided by healthcare organizations, hospitals, clinics and other medical facilities. In
Europe, a recent study was performed approximately eighty-five to ninety medical facilities in
six different countries. The purpose of this study was to examine and explain the methods and
procedures in which these accredited facilities managed to generate such high scores when it
came to safety and quality standards compared to other facilities which were recognized as
basically certified or non-accredited. In 2010, The Agency of Healthcare Research and Quality
(AHRQ) developed and implemented a plan called the National Strategy. The purpose of this
strategy or method was to ensure quality healthcare improvement at all levels of government
(local, state and federal), along six priorities and three key objectives. Communication for the
most part plays both a vital and critical role in terms of the experience of care, quality of care,
and safety which are also key factors related to the performance of patient-centeredness. By
viewing or observing improvements of microsystems, this can prove to be an effective method to
recognize or identify the source any possible problem. The streamlining of face to face
communication can prove to be an effective method or process for having strategic messages
communicated to employees. In an effort to reach or connect with patients, the use of social
media can also prove to be a very effective communication tool or method as well. Recent
studies have proven that close to eighty percent of internet users in the United States have
searched the web for information when it involves their health. However, another sixty percent
have utilized social media as a method for researching physicians and medical facilities.
QUALITY IMPROVEMENT IN HEALTHCARE
2
A key factor for managing any healthcare facility or organization is to ensure improvement
when it comes to the performance of quality healthcare. Policies, treatments and the processing
of key methods are vital in the manner in which the business of healthcare is conducted can
always be improved or corrected. With healthcare forever changing due to new developing
technologies, new research/studies and new innovative treatments for patients. This is also a
primary reason why health care organizations or facilities cannot become idle when it is
necessary or possible for improvement (Kost et al., 2019).
The standards for accreditation are very critical when it comes to improving quality care and
performance. The accreditation when it comes to that of any health care agency or company can
be based on those standards which can be a reflection of the values and performance levels
related to quality patient care. Ensuring that care for the patient will always be put first and
foremost no matter the level of care, especially if the patient receives care at a different facility.
A distinctive element offered by accreditation is that of onsite visits which are mainly conducted
or overseen by an outside organization consisting of external peers or surveyors. These
individuals are tasked with collecting and sharing both knowledge and objective feedback based
on the performance methods and procedures witnessed within the healthcare organization or
facility for the purpose of recommending improvements on the best practice procedures. In time
this will help to enhance the overall performance methods and procedures for quality health care.
When trying to improve or enhance performance when it comes to the quality of health care
is an initiative or method established by the National Quality Strategy (NQS) also known
formerly as National Strategy for Quality Improvement in Health Care. This particular strategy
or method helped to promote improved quality care for communities, patients and families in
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