MHA-FP510_ValentinMaida_Assessment4-1

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Capella University *

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MHA FPX 50

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Health Science

Date

Feb 20, 2024

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pdf

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12

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STRATEGIC PLAN OBJECTIVES AND BALANCED SCORECARD NEW JERSEY WIC PROGRAM Maida Valentin Capella University Strategic Healthcare Planning Dr. Kyle Barlow September 29, 2021
Updated Mission, Vision, and Values Values: Integrity Compassionate care Creativity Diversity Vision: Women, babies, and children with healthy dietary and lifestyle that reinforces good health Mission: To protect the well being of low-income mothers, babies, and children under 5 years
Gap Analysis Desired Position Actual Position WIC vision should put into account healthcare environment changes WIC vision is insensitive to healthcare environment changes (Nosa- Omorogiuwa & Bettigole, 2021) Reconcile WIC vision with internal capacity WIC vision is not reconciled with its internal capacity To make WIC vision flexible WIC vision is not flexible
Recommended Overarching Strategy One With Three Objectives • Strategy: Adopting technological platforms to support communication between services providers and the clients • To ensure proper resource investments to increase technological accessibility by New Jersey WIC program management (Hudak et al., 2020) • To regularly update online list supplements to increase customer’s trust in the platform • To open more virtual spaces via media and internet to increase WIC’s program efficiency
Recommended Overarching Strategy Two With Three Objectives • Strategy : Increasing client return rates: • WIC initiative human resource team to hire more personnel to attended to the high number of customers who require their services (Campbell et al., 2019) • To increase the number of staff members to improve the quality of provided services • Human resource team to educate staffs on how to improve client experience to increase their satisfaction
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