Service Learning Project.docx

1 Service Learning Project: CHI Health Immanuel Leia Fears Kirkpatrick Signature Series – Bellevue University LA400 LA410 LA420 American Vision and Values Dr. Pamela Hunter November 6, 2021

2 Entry One: Selection of the Service Learning Project When I heard the word volunteer, I knew, without hesitation, that I wanted to use my volunteer hours at CHI Health Immanuel. CHI Health Immanuel is one of fourteen acute care hospitals apart of CHI Health, a division of CommonSpirit Health. I have worked in healthcare since 2009, starting as a Certified Nursing Assistant and Medication Aide 40HR to transitioning to the administrative side and supporting healthcare organizations executives. With the Covid-19 pandemic, it has left many hospitals understaffed, and as an administrative employee there are days we sit back and see the tears, sweat, hard work and compassion in all of our frontline staff each and every single day. It gives a sense of pride working in a place as such, with that sense of pride comes the want to help and do more. It was announced that the hospital needed volunteers, clinical and non-clinical and due to me having previous experience working as a Certified Nursing Assistant, I knew this was the perfect opportunity for me to use for my Service Learning Project while also helping out my coworkers, patients, visitors and other staff at the hospital. What I did not know was how my experience completing my volunteer work would help me better understanding the purpose, objectives, and overall grasp of the Kirkpatrick Signature Series.

3 CHI Health Immanuel is located in the North part of Omaha, Nebraska. CHI Health Immanuel treats a diverse community and population. including those who are vulnerable. Part of the mission is to provide high quality healthcare to all the hospital has a privilege to serve. As I begun to read articles in this course, I saw a connection between engaged citizenship and healthcare workers, especially frontline staff. Although the definition of Engaged Citizenship can be defined in several ways, the overall definition is by showing a great concern for an issue presenting itself in the community. In this case, the hospital is the engaged citizen with concerns for lack of access and quality healthcare for those in the community who have lower incomes, less fortunate and / or vulnerable. Sarah Bosin believes that civic virtue is a morality or standard of a righteous behavior in relation to a citizen’s role in society. The frontline staff in the hospital take their role in helping the community as a civic virtue. Me being able to volunteer will give me the firsthand look of how the work we do as a hospital has an impact on the community as a whole. Patient experience is another reason I selected to volunteer in healthcare. As healthcare workers we are expected to treat every patient that comes through the hospital front doors equal. I know, because of my employed role in the hospital, that a lot of patients voice they feel judged by

4 staff members in the hospital. The Declaration of Independence states “all men created equal” (Declaration of Independence, 2020) and that is the same view we must have as hospital staff. Making a note to note discriminate based on income levels, I felt being on the floor and on units would help me connect better with frontline workers, patients, and visitors to better understand the disconnect that some of our patients’ experience. Entry Two: Service-Learning Project Objectives Mission Statement “As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.” Vision “A healthier future for all—inspired by faith, driven by innovation, and powered by our humanity” Values Compassion, Inclusion, Integrity, Collaboration, Excellence

5 The mission statement, vision and values listed above belong to CHI Health, which is a division of CommonSpirit Health. Understanding these played a significant role in helping me connect my volunteer work for the Service Learning Project and the course throughout the last several weeks. When completing my volunteer work, I wanted to really focus on the mission statement, vision, and values and if I felt they were truly being followed by not only staff but leadership as well. The course objectives I found our mission statement, vision, and values to connect the most with are 2. Explain the importance of the Constitution and the structure of the government it creates to the preservation of individual rights, 3) Reflect on the relevance of the values discussed to their work and personal lives, and 9) Assess the impact on their communities of their own acts of engaged citizenship. I feel these three objectives closely relate to not only my volunteer work but also my work as a professional that focuses on community relations for my organization. During my volunteer hours I was able to work in three departments within the hospital, the first department was on actual units with patients. This allowed me to see frontline workers and gain a better understanding of their structure. This is where I learned of the nursing shared governance that was form at the hospital and the search for a president. I used this

6 volunteer experience to help me connect with course objective two. The importance of this objective is to understand the framework and structure of our government while creating the separation of powers and protecting individual rights of the citizens of this county. I connect the nursing shard governance as they same as trying to establish a separation of power and protecting their rights. This shared governance helps with employee satisfaction but also those same happy employees with then give better treatment and care to the patients in the community. In the article titled “The case against equality of opportunity” we are told that equality of opportunity is typically defined in opposition to equality of outcomes (Matthews, 2015). This statement is saying that all people no matter their class, deserve the same opportunities, this applies to quality healthcare as well. Being able to complete this course has been a challenge for me, I am experiencing health issues that resulted in me not being able to perform as well as I would have liked in my last term at Bellevue University. However, upon learning of this class I never understood why I needed to take this and why I could not select a cluster class of my choice. Words of advice I received was to keep an open mind, and that I did the entire time. Course objective three, is important because it allowed me to not only understand

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