Module 1 Chap 2 Discussion

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Dec 6, 2023

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Information technology can be used to within a cardiology department to improve efficiency, quality of care, and patient outcomes by addressing activities within the value chain. Efficiency – Information technology can improve the efficiency of a cardiology department through the management of medical supplies and equipment. Ensuring that the department has the necessary resources to operate efficiently can be achieved through the implementation of inventory management systems. These systems can track medical supplies, automate reordering, and reduce shortages. These supplies are necessary to create a high functioning cardiology department. Quality of Care – Information technology can streamline the process of patient diagnosis and treatment to improve quality of care. For example, electronic health records can allow cardiologists to better access patient history, test results, and treatment guidelines. This provides a more robust support system for decision making amongst team members and allows the department to deliver healthcare efficiently. Patient Outcomes– Information technology may improve patient outcomes by enhancing the coordination of patient referrals, consultations, and transfers. Patients may also have the ability to receive care from home, such as through telehealth platforms. Since the pandemic, telehealth services have increased 15x to 32.5M (GAO, 2023). This not only improves patient experience but also extends the cardiology department’s support to the patient’s home. The Value Chain model addresses the above activities, and how each creates, delivers, and supports the department. References Office, U. S. G. A. (2023, October 31). Telehealth in the pandemic-how has it changed health care delivery in Medicaid and Medicare? . U.S. GAO. https://www.gao.gov/blog/telehealth- pandemic-how-has-it-changed-health-care-delivery-medicaid-and-medicare#:~:text=We %20found%20that%20the%20number,March%202020%20to%20February%202021). Hi James, You’ve listed human resources such as support staff under support activities. I agree support staff are essential to quality of care for patients. If you can’t get ahold of the department to schedule an appointment, pay a bill, or run labs in a timely fashion, then the quality of patient care diminishes. Additionally, service staff know more about the healthcare system than patients and

serve as an important source of information to the patient (Wagner, 2023). Information systems can help find qualified candidates through social media platforms such as LinkedIn, or through job finders such as Indeed. This information technology addresses activities within the value chain that both create the staff needed to run a cardiology department. Thanks, Molly Wagner, B. (2023, October 25). The importance of support staff at a doctor’s office . ElderHealth. https://elderhealthathome.com/the-importance-of-support-staff-at-a-doctors-office/ Pearlson, K. E., Saunders, C. S., & Galletta, D. F. (2020). Managing and using information systems: A strategic approach (7th ed.). Wiley. Wagner, B. (2023, October 25). The importance of support staff at a doctor’s office . ElderHealth. https://elderhealthathome.com/the-importance-of-support-staff-at-a-doctors-office/

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