NR 562 Data-driven Decision-making
.docx
keyboard_arrow_up
School
Chamberlain University College of Nursing *
*We aren’t endorsed by this school
Course
562
Subject
Health Science
Date
Dec 6, 2023
Type
docx
Pages
7
Uploaded by MagistrateJellyfish23670
1
Data-driven Decision-making in Complex Systems
Natasha Schlumbrecht
Chamberlain University
NR 562: Leadership and Management within Complex Healthcare Systems
February 24, 2023
2
Introduction
The way in which we deliver healthcare services is changing due to technological
advances. Health information technology such as electronic health records, allows us to store,
share, and analyze patient data to measure outcomes. Patient data is analyzed in response to
quality and safety concerns to ensure best practices are used and positive patient outcomes
(Kruse & Beane, 2018). Technology not only allows us to track patient information and
medications, but also allows delivery of healthcare through telehealth. Telehealth can be used to
communicate, educate, consult, and remotely monitor patients through multiple modalities.
Telehealth is linked to the delivery of quality, safe, and efficient care as well as an increase in
patient satisfaction (Gajarawala & Pelkowski, 2021). This paper will integrate the collection of
data to measure patient outcomes and contribute to quality, safety, and efficacy. I will identify an
external benchmark from Centers for Medicare and Medicaid Services that is met and apply to a
case scenario. This paper will ultimately discuss how data drives decisions that are made in
healthcare to promote quality, safety, and efficiency.
Data Collection to Measure Outcomes
Access to healthcare is seen to be a problem worldwide. One barrier noted in the clinical
area is many patients must travel exceptionally long distances to see a provider. Some patients do
not have reliable transportation to travel long distances, others do not have the financial means or
the time off work to do so. The elderly population may have mobility or transportation issues as
an obstacle to in person visits (Anderson & Singh, 2021). These patients are more likely to
prolong the care needed due to the strain. In neurosurgery or neuro-oncology that could be the
difference between life and death if the patient has a brain tumor. One study found that patients
would travel 340, 000 miles, spend 4,800 hours, and 333, 000 in travel costs for oncological care
3
(Rowett & Christensen, 2020). During COVID-19 shutdowns, access to healthcare was limited
to protect patients and staff from infection. Most hospital adopted the use of telehealth as a
patient centered approach to maintain continuity of care and avoid delayed care or missed
treatment (Anderson & Singh, 2021). Telehealth can be used to communicate, educate, consult,
and remotely monitor patients through multiple modalities. Telehealth is linked to the delivery of
quality, safe, and efficient care as well as an increase in patient satisfaction (Gajarawala &
Pelkowski, 2021). Telemedicine can aid access to care by monitoring chronic diseases, covid, or
mental health patients from home, limiting hospitalizations and emergency room visits. One
study found that 95% of patients were satisfied with telehealth visits (Anderson & Singh, 2021).
Telehealth improves access to care, decreases patient wait times, improves efficiency and
convenience, decreases hospital costs, decreased patient stress, improves quality of care, and
increases patient satisfaction (Gajarawala & Pelkowski, 2021).
Literature reviews measures data to determine the efficiency and safety of telehealth.
Benchmarks are guidelines set by regulatory and accreditation agencies to ensure quality, safe,
and efficient care is delivered. Benchmarks met with telehealth are improved access to care and
patient satisfaction. Patient satisfaction is measured through surveys given to the patient.
Healthcare is moving from a fee-for-service model to reimbursement linked to quality of care
given and patient satisfaction. Healthcare in general is taking more of a patient-centered care
approach putting patients at the forefront of their care Telehealth allows the patient to be in
control of their care as well as access to medications, providers notes, imaging, and lab work
(Kuziemsky et. al., 2018).
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help