HCAD 698 Simulation 7 Customer Satisfaction

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Health Science

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Dec 6, 2023

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HCAD 698 Simulation Customer Satisfaction 1. Are there any other areas that we need to explore? Asking this question would be necessary in directing improved patient care services within health care. Therefore, exploring outlets that promote reliable and safe care would be crucial in making impactful changes for staff and patient experience for intervention efficiency. 2. What do you think should be done to improve wait times? This question should be asked to the director of quality improvement (QI) to provide useful information in patient sustainability to re-arrange wait times for the greater assimilation of QI initiatives (Robert et al., 2020). I would adopt a patient portal system that streamlines clinical workflow and patient data gathering to make the process of identifying bottlenecks easier to solve to improve the services offered. 3. Where can changes be made in this area to improve low scores? Asking this question can be used to conduct data to elicit salient points. The starting point of this source can be determining what physical changes should be done to the work environment to innovate efficacy in patient satisfaction and QI interventions (Robert et al., 2020). Similarly, I would monitor servicing metrics to pinpoint the action for increased salient scores. 4. Collecting data by determining what equipment can be used to improve prognosis and determining if hiring more staff members would be sufficient to sustain the QI process is a must in clinical settings. For example, I would quantify the extent of how content customer satisfaction currently is to determine prolonged success in facility operations. Manzoor et al. (2019) states that measuring health care services, such as laboratory diagnostic care or preventive healthcare can target greater patient satisfaction in administrative and public health sectors.
5. Asking the nurse administrator of urgent care facilities about results of the most recent patient satisfaction survey is beneficial for taking the current system and improving the process. Understanding variability in clinical guidelines and applying to actual practice are factors to consider when taking the important step in improving the effectiveness of QI on a larger scale (Larkins et al., 2019). Furthermore, patient sampling can target the degree of satisfaction at a more available level as a result. 6. Initiating the research necessary for more advanced technology can improve the quality- of-care standards for process management consultants. Patient care has become a pinnacle priority for all service providers with the optimum objective of achieving a high degree of patient satisfaction (Manzoor et al., 2019). Embracing modern technologies such as telemedicine has proved invaluable with patient portal adoptions and using secure messaging systems to administer measurable service provisions of success. 7. The open-ended questions of can you tell me more about the hospitals and can you elaborate what occurred in hospital settings can influence information for the change and management consultant. I recommend working collaboratively with innovative services (staff and service users) while drawing on their strengths and knowledge to contribute to increased understandings of QI. In addition, participatory feedback can occur to strengthen the project initiatives for systematic health pattern findings. 8. Asking questions pertaining to levels of patient care accessibility and identity loss to the director of medical records can influence the adaptation of strategies to cultural healthcare contexts for producing consistent outcomes. For example, external health services policies can positively influence leadership, governance and the human
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