HPA 332 Case Study 4

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Pennsylvania State University, Harrisburg *

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MISC

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Health Science

Date

Dec 6, 2023

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docx

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Uploaded by MegaOtterMaster110

1. What are the major conflicts in this case? There are several important issues that arise from the fact that Rose cannot vote according to her beliefs in the committee. It is possible that Joe's senior physician status makes people feel intimidated by him, and Rose may be uneasy because Joe previously mentioned that the person who objected to him lost their job. Furthermore, Joe's reluctance to participate in department-level committees and his belief that nurses should be paid more to meet their responsibilities pose additional challenges. 2. If you were the chair of this committee, what actions would you take to improve the work dynamic of this committee? If I were the chairman of this panel, I would create a guidebook to establish rules and regulations among staff members, encourage free expression of thoughts, and set expectations for company performance. In order to ensure a successful committee and achieve effective patient outcomes, it's important to reiterate the purpose of the pain management protocol and the goals that have been set. It's crucial to clarify everyone's role to avoid any misunderstandings about what is expected from each person. 3. Charles is working hard on incorporating strategies that enhance team members' motivation and engagement, but he is faced with certain challenges. What alternative direction would you propose that Charles take? As there are varying opinions among the members, Charles needs to adjust his approach to achieve an overall consensus. For the committee to succeed, everyone must be aware of the group's overall goals. While it might seem easier for one person to make a decision, it's crucial for the entire group to be involved in the decision-making process. Once the group's pathway is clear, Charles should consider the opinions of all members. As a healthcare manager, Charles must facilitate an open and honest conversation among the members. This can be an opportunity for personal development, by treating identified issues as learning experiences and growth opportunities. Every member's idea should be acknowledged, laying the groundwork for disagreements to be handled calmly and respectfully. Everyone should be encouraged to share their ideas for improvement. This collaborative approach ensures that everyone is included in the decision-making process and that any disagreements are handled appropriately. To encourage employee loyalty, it's important to recognize and reward employees based on their performance. A healthy workplace environment also plays a crucial role in improving employee capability. Additionally, providing opportunities for self-development can help employees grow and contribute more effectively to the

business. Promoting teamwork and encouraging participation from everyone based on their abilities can improve team morale and performance. Finally, promoting happiness and optimism can boost employee loyalty and productivity. 4. You are the direct supervisor of Rose and will be meeting with Charles soon to discuss Rose's concerns and involvement in the pain-management committee. What are Rose's main issues, and what possible solutions would you propose to resolve them? Rose is worried that Joe may use his power to fire her if she disagrees with him or expresses her own opinions. Here are some possible solutions to resolve the issue: Rose could raise her concerns with HR and request their intervention to monitor Joe's behavior towards others. Alternatively, the committee could include more members and conduct anonymous voting during meetings, which would provide everyone with the freedom to express their views without fear of repercussions. 5. What should be done about Joe? How might his behavior and issues be addressed? Effective communication is the key to handling Joe's behavior. While physicians are valuable assets in the healthcare field, they must take into account the positions of others. Charles can address Joe's concerns and opinions by asking him "what if" questions. Additionally, discussing peer reflection with Joe can help him understand the perspectives of his team members, leading to a peaceful compromise. Sources Dunn & Haimann’s Healthcare Management, Rose T. Dunn. Management of Healthcare Organizations; An Introduction, by Peter Olden

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