HMGT 495- Week 3 Discussion

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University of Maryland Global Campus (UMGC) *

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495

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Health Science

Date

Apr 3, 2024

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docx

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3

Uploaded by DoctorWildcat2052

To: Faculty members From: Mercy Hospital Date: March 30, 2024 Subject: Balanced Scorecard for Mercy Hospital The balanced scorecard is a performance evaluation used by healthcare managers at Mercy Hospital. It helps to “evaluate and improve the performance of organizations” (Amer et al., 2022). The scoreboard shows information about finances, stakeholders, internal processes, and learning. It also shows information about predetermined goals for Mercy Hospital. Finance To the gather this information, you would need financial statements such as income statements, balance sheets, employee worked hours, and cash flow statements to gather financial information. Mercy Hospital has targeted goals to meet which are alternative level of care patients, nursing purchased service worked hours, and absenteeism rate. The initiatives are missing because this information is confidential and healthcare managers are the only ones to have access to it. Stakeholders The major stakeholders in a healthcare organization include patients, healthcare professionals, insurance companies, government, and pharmaceutical firms. Patient Satisfaction is an important health service to measure the hospital's quality of patient care.Patients can give feedback through “phone surveys, written surveys, focus groups or personal interviews. Most practices will want to use written surveys, which tend to be the most cost-effective and reliable approach, according to Myers” (White, 1999). To achieve these goals, healthcare managers must implement workflows to encourage patients to complete the survey about the healthcare organization, give patients
their health summaries, workplace engagement, and community consultations. The initiatives are to develop a charter for community group, and management staff leadership initiative. Internal Processes Our patients come first in a healthcare organization, we ensure quality patient care and patient safety. Our key goals are making sure that patients' medications are up-to-date, checking the rates of inpatient falls, a checklist for surgical compliance, hand hygiene compliance, and publicly reported infection measures. We can gather this information by using the National Database of Nursing Quality Indicators (NDNQI). You can “regularly monitor: (1) an outcome (such as falls per 1,000 occupied bed days), (2) at least one or two care processes (e.g., assessment of fall risk factors and actions taken to reduce fall risk), and (3) key aspects of the infrastructure to support best practices (e.g., checking for interdisciplinary participation in Implementation Team)” (Preventing Falls in Hospitals, 2013). To gather information about patient safety is through surveys or collecting data from the patient safety department at our hospital. The initiatives are to revamp infection-reporting process and converge report form review group. Learning Mercy is a teaching hospital for healthcare professionals. Our hospital ensures that we enhance and maintain a healthy work environment, perform development plans, grievance received and resolved prior to arbitration, and leader learning development. To the gather this information, we collect data for employees attendance, provide a plan to our hospital developement department, grievances should be complete prior to arbitration, and hiring new human resource leaders.
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