Study Guide
Exam 2 (Ch 13, 16, 17) Leader Book
Updated 6/9/2023
Chain of command
Change of shift report
: what to include, can omit routine care
Conflict resolution
Critical Thinking
Complaints verses Grievances
: pt/family complaint get specific details; formal grievance policies at facility for staff when conflict resolution fails.
Cost containment measures
: measures to ensure containing costs ex charge patient for
supplies, documentation.
Delegation principles including implementation especially to scenarios
: Delegation within scope of practice; do not delegate what you can EAT (evaluate, assess, teach)
Evidence based practice
: nurses main role; elements of EBP
Evaluating staff performance including Disciplinary action
Leadership Styles (how you identify each, pros and cons)
: Autocratic, Democratic, Laissez-
faire
Management vs Leadership including application of each
National League of Nursing thoughts on evidence-based practice
: EBP
Nurses perception of change
: change is an opportunity to improve, Leaders problem solving and critical thinking skills
Nurse Practice Act
: fundamental requirements; license to practice
OBRA – review from leadership book
: OBRA Violations, dysfunctional behaviors
Objective rational thinking verses subjective irrational thinking
Performance evaluations
: identify strengths and weaknesses, set goals.
Problem Solving
: unwanted behavior, first determine the reason.
Prioritization of nursing care: Priority Patient
: (ABC’s, Maslow, ADPIE)
Purpose of Continuous Quality Improvement
: Continuous quality improvement activities are used to monitor and improve processes involved in providing safe, effective care for patients, surveys to better patient outcomes.
Socialization
: residents need for socialization, praise efforts of staff
Team building
: encourage respect, affiliation; social gathering among staff; work as
a group to make a list of ways to achieve workplace goals
*Teachable moments to teach or supervise a task another does not feel comfortable in performing. *Work Motivators: goals of the organization, motivation inner force.
