Benchmark, week 7 HCA-465

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Grand Canyon University *

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Health Science

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Jan 9, 2024

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1 Benchmark – Professional Development Programs in Hospital Settings Benchmark – Professional Development Programs in Hospital Settings Christine Shive Grand Canyon University HCA-465 Vernon Thacker 01/29/2023
Proper training is necessary to implement new polices, processes, and technologies. The employees will need to go through each training step and process. There will be numerous trainings that will be scheduled for each employee, that each employee will be mandated to complete. It is important that each staff member is made aware of any expectations that the new processes will bring, as well as the ability to complete the tasks, that are required. Any new material or equipment that will be included in the updates procedures will be provided as well as the training to use them. It is important that the company’s focus to give the employees a positive and conducive environment regardless of any changes, and the changes should remain in alignment to these prior processes. A positive environment will help the staff be successful, and also make learning the staff less resistant to the change in workloads. When the staff members are stressed out or under trained it can lead to mistakes that can cost the company a lot of money, or employees. The staff members should have a clear understanding of the work required. They should all have confidence in their ability to do the tasks and this is easier when the trainings makes it so. When training the current employees, as well as any new employees, should have all the proper training, that will ensure that they are successful. This can help with turnover rates, while increasing the satisfaction of the staff members and therefore, a higher productivity rate. Proposed itinerary of training: DAY 1 -9am to arrive, all in attendance for 9:10am (tables have information, and tablets, please take one of each.
- 9:10-9:50 Introduction to training, cooperate video, inquiries, signing in through tablets, for attendance credit as well as work sheets and assignments. -9:50-11am, Complete all training modules per employee -11-11:15 am, Break -11:15am-12pm, Review all training and information, to make sure that each employee has and understands the material. Give quiz to ensure retention of information. This will help them move on to the next module. Conclude the training, ensuring that all topics of the day have been covered, and are learned. The information and training packets for day two will be handed out, and the schedule for the next day as well. Training DAY 2 9 am Arrival, all to be seated by 9:10. Gather materials for the day. Place each individual a skill stations. -9:10 to 9:50, Review the previous days training, give a questions and answers session, and make sure that each member has the chance to discuss the changes, like goals and concerns. 9:50- 10:20, explain the tutorial, and desired outcomes. 10:20-10:35, break 10:35 am to 11:50 am, Each staff member will go to the stations around the trainings, and get comfortable with the new skill set in each station. Taking notes if needed. 11:50am – 12:50pm, by this time at least one task, or skill should be learned. Trainers please monitor employees, to ensure the skills are correctly preformed, and direct any errors or concerns. The staff members should be able to perform these tasks in the workplace.
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