Benchmark, week 7 HCA-465
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Grand Canyon University *
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Health Science
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Jan 9, 2024
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Benchmark – Professional Development Programs in Hospital Settings
Benchmark – Professional Development Programs in Hospital Settings
Christine Shive
Grand Canyon University
HCA-465
Vernon Thacker
01/29/2023
Proper training is necessary to implement new polices, processes, and technologies. The employees will need to go through each training step and process. There will be numerous trainings that will be scheduled for each employee, that each employee will be mandated to complete. It is important that each staff member is made aware of any expectations that the new processes will bring, as well as the ability to complete the tasks, that are required. Any new material or equipment that will be included in the updates procedures will be provided as well as the training to use them. It is important that the company’s focus to give the employees a positive and conducive environment regardless of any changes, and the changes should remain in alignment to these prior processes. A positive environment will help the staff be successful, and also make learning the staff less resistant to the change in workloads. When the staff members are stressed out or under trained it can lead to mistakes that can cost the company a lot of money, or employees. The staff members should have a clear understanding of the work required. They should all have confidence in their ability to do the tasks and this is easier when the trainings makes it so. When training the current employees, as well as any new employees, should have all the proper training, that will ensure that they are successful. This can help with turnover rates, while increasing the satisfaction of the staff members and therefore, a higher productivity rate. Proposed itinerary of training: DAY 1
-9am to arrive, all in attendance for 9:10am (tables have information, and tablets, please take one
of each.
- 9:10-9:50 Introduction to training, cooperate video, inquiries, signing in through tablets, for attendance credit as well as work sheets and assignments. -9:50-11am, Complete all training modules per employee
-11-11:15 am, Break
-11:15am-12pm, Review all training and information, to make sure that each employee has and understands the material. Give quiz to ensure retention of information. This will help them move on to the next module. Conclude the training, ensuring that all topics of the day have been covered, and are learned. The information and training packets for day two will be handed out, and the schedule for the next day as well. Training DAY 2
9 am Arrival, all to be seated by 9:10. Gather materials for the day. Place each individual a skill stations.
-9:10 to 9:50, Review the previous days training, give a questions and answers session, and make sure that each member has the chance to discuss the changes, like goals and concerns. 9:50- 10:20, explain the tutorial, and desired outcomes. 10:20-10:35, break
10:35 am to 11:50 am, Each staff member will go to the stations around the trainings, and get comfortable with the new skill set in each station. Taking notes if needed. 11:50am – 12:50pm, by this time at least one task, or skill should be learned. Trainers please monitor employees, to ensure the skills are correctly preformed, and direct any errors or concerns. The staff members should be able to perform these tasks in the workplace.
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The training personnel having witnessed the employees in skill stations, will be able to tell if
all employees are cognizant of the material and skill. The entire process needs to be accurate. If the staff member is not adequately preforming skills, additional training will be required. The employee should feel confident that they have learned the skill and will implement it into their daily workload and processes. The learning process is different for everyone, the trainer should make sure that there are no issues with the training, or that there has been a substantive amount of time given to each employee to practice the skill, before using it on the floor. In patient care this is extremely important. These skills cannot be learned at the expense of patients. Applying the new skills in the lowest risk situations are ideal, and the staff member can gain the confidence when preforming the skill set later (Bauld, et al., 2018). By the staff member giving them time to practice, they can also monitor and correct any issues in real time. When in questions and answers, the employee may not ask, or even know to ask, where in the act of the skill, can be observed and corrected immediately. Employees should be completely aware of the expectations that will be for them when working with the new trainings. When these skills are preformed properly, the staff members should be told this so that they can gain confidence on their accomplishments. While the tablets are able to be kept, they are the responsibility of the members and will be used only for training and work purposes, the written information, and pamphlets are all information the the staff member can keep to review and study. If the employee feels, or the training manager feels that they need to complete the modules again as a refresher, they will be permitted. This will guarantee that each employee can properly implement these changes in giving patient care.
Breaking the training into two days allows for some down time for the employee to look over the
information at their own pace and ask any questions they may have. Each skill has its own module or station, so that each one is learned thoroughly. Trainers are more likely to focus on tasks independently and effectively, the training session is ideal for this outcome (Anderson, et al., 2018).
The presentations will go over the missions of the company. AS well as the core values and objectives. Because the staff members all trained together it will be easy for them to help each other in the transitions as well. The supervisors and managers need to be completely trained to the changes and also be able to guide the staff members as the new processes are being put into place. The team work that this ensures is effective in everyone being on the same page, with the same goals and objectives.
Reference
Andersen, E., Davey, L., & Valcour, M. (2018, December 18). How to help your employees learn from each other. Harvard Business Review. Tsey, K., Lui, S. M. (Carrie), Heyeres, M., Pryce, J., Yan, L., & Bauld, S. (2018). Developing Soft Skills: Exploring the Feasibility of an Australian Well-Being Program for Health Managers and Leaders in Timor-Leste. SAGE Open, 8(4).
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