Project 1 Instructions - Design V2

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Southern Cross University *

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10633

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Industrial Engineering

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Dec 6, 2023

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docx

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Design Cluster DESIGN CLUSTER – Project 1 Design Catering Assistant Training Project 1 Overview Project 1 is divided into 5 Tasks –  Task 1 – Determine Work Role LLN Requirements of the Training  Task 2 – Draft Training Needs Analysis  Task 3 – Seek and Use Advice from Specialist LLN Practitioners  Task 4 – Design and Develop Learning Program  Task 5 – Seek Feedback for Learning Program This document provides you with a detailed scenario and all the information you will require to complete this task. The Scenario You are working as a trainer for ManPower Training Services (MPTS), a Registered Training Organisation offering vocational training services for a range of clients with different training needs. Best Jobs Incorporated (BJI) has approached MPTS to develop training that will help their clients qualify for employment. BJI is a non-profit organisation that helps people gain employment in the Retail and Hospitality Industries at entry level. Your task is to conduct a training needs analysis that will provide participants with the necessary Certificate I qualification to apply for an entry level position at Larry’s Lunch Lounge where they are looking to employ several catering assistants. During your early consultation sessions with BJI, they requested that the following units of competency be included in the qualification for training -  SITHCCC001 – Use food preparation equipment  SITHCCC004 – Package prepared foodstuffs As well as being tasked with conducting the TNA, BJI have also asked you to create a learning program for the following unit of competency -  BSBTWK201 – Work effectively with others Project 1 Instructions V2.0 22/02/2021 1

Design Cluster Training Duration The overall training duration for the full qualification should take place over a twelve (12) month period (1200 hours). The requested learning program for BSBTWK201 Work effectively with others should be planned for delivery over a 2-day period Training Venue and Contact Details The training can be held at BJI’s training centre which has all the necessary resources to conduct the training and assessment.  Email - best@jobsinc.org.au  Phone - (02) 5678 9101 Trainer and Assessor Details For the purposes of completing the requirements of this Project, you can list yourself as the trainer and assessor for the learning programs, with qualifications in SIT10216 Certificate I in Hospitality and TAE40116 Certificate IV in Training and Assessment. Learner group information Dale Brown – Has just finished year 12 at high school and is currently looking for work. He has worked part time in a fast food restaurant while he was at school. Sarah Wilson – Works well independently and with others. Sarah completed a VCAL Certificate at high school but to date has no work history. John Bell – Has been a client of BJI for 2 years; however, this will be John’s first placement for training purposes. He works well with others and left school after year 10 two years ago. Yao Zang – Just arrived from overseas and has extensive experience working as a kitchen hand. English is her second language and has never been in a training situation previously. Her written and spoken English skills are sufficient, but she sometimes has trouble when asked to read long texts. Daniel Davis – Daniel has been unemployed for 3 years following an accident. Previously Daniel ran his own small business which was retail based. Daniel is a mature aged student and wants to re-build his skills and has jumped at this opportunity. Tammy Anderson – Tammy left school after year 10. She struggled at school with reading and writing and is keen to get a job. Rakesh Singh – Rakesh moved to Australia about 6 months ago. He has some difficulties with oral communication however his English reading and writing skills are quite good. Project 1 Instructions V2.0 22/02/2021 2

Design Cluster Karen Jones – Karen is currently enrolled part-time at a local university where she is studying culinary arts. To help support herself financially while she completes her studies, she would like to work part-time as a catering assistant. LLN and ACSF Evaluation All candidates have completed the LLN evaluation provided by BJI. They have also mapped the results against the ACSF, the results are tabled below. Names Learning Reading Writing Oral Communication Numeracy Dale Brown 3 4 4 4 5 Sarah Wilson 4 4 4 4 4 John Bell 3 2 3 3 3 Yao Zang 4 4 4 4 4 Daniel Davis 4 3 3 2 3 Tammy Anderson 3 2 2 3 3 Rakesh Singh 4 3 3 2 3 Karen Jones 4 4 5 4 5 WHS Requirement Consider all possible WHS concerns that must be considered in this training environment. You can refer to the photo below. Click here to access a high-resolution version of this photo . Other Requirements of the Client Project 1 Instructions V2.0 22/02/2021 3

Design Cluster  Must be based on the Certificate I qualification for a catering assistant. Guidance: Look for a suitable entry-level qualification in training.gov.au for the catering assistant learning program you will develop. The entry level qualification must be related to the Hospitality industry. Consider the specific units of competencies specified in the scenario.  Must comply with Man Power Training Services Quality Assurance Policies.  Some parts of the training should take place in restaurant or kitchen setting.  A practical activity must be included.  Must comply with BJI’s Workplace Health and Safety Policy. (This document is in the ‘ TNA Supplementary Documents ’ folder for Project 1). Task 1 – Determine Work Role LLN requirements of the Training To complete the ‘Tasks’ outlined in this project you will need to access the ‘ Project 1 Template - Design’ file found in the ‘Project 1 – Design’ folder ’. This document contains all the forms and templates you will need to complete this Project. Using the ‘ Catering Job Description’ document located in the ‘Supplementary Documents’ folder and the ‘ Work Role LLN Evaluation Form‘ located in the ‘ Project 1 Template ’ file, determine the Work Role LLN levels required for the catering assistant role. Step 1 - Review the Job Role Description Refer to the Catering Job Description (located in the ‘Supplementary Documents’ folder) and identify the core skills that are required to conduct each of the work role tasks listed. This may include any/or a combination of Learning, Reading, Writing, Oral Communication and Numeracy. Step 2 - Determine the Core Skill Levels of the Work Role Match the complexity of each of these job tasks to the most appropriate core skill level in the ‘ Work Role LLN Evaluation Form.’  Use the examples in the ‘ Work Role LLN Evaluation Form’ to assist you in identifying the most appropriate level of complexity for each work role task Note: Remember that the examples in the form do not have to match the ‘Catering Assistant’ work tasks exactly. They are just generic examples for you to use as a guide in determining the appropriate core skill levels. In the example table below, the work role task (Identified in Red) requires the employee to use ‘Oral Communication skills’ to complete the task. Therefore, this task has been matched against the examples provided in the ‘Oral Communication’ section of the ‘Work Role LLN Evaluation Form’. The level of complexity required to complete this particular work task has been best matched to the examples identified in the ‘ACSF Level 2’ section of the table Project 1 Instructions V2.0 22/02/2021 4

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