HW-4_IntProcessAnalysis_OM235_Fa23_2023-09-11b

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University of Texas *

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235

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Industrial Engineering

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Dec 6, 2023

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1 OM 235 Homework-4 Fall 2023 Please place each of your answers inside the rectangular box that follows each question. Each question is worth one point unless otherwise indicated. There is a total of 20 potential points. (Revised: Sept. 11, 2023.) Name: Question 1. Dan Ortega is the owner of Total Health Clinic (THC), a new health-related clinic specializing in diet and fitness assessment. Being a former McCombs student, Dan believes that analyzing the THC process using his operations management skills can show ways to make more profit. The process. THC Clients, typically sponsored by their employer, arrive at the clinic and undergo a series of tests to assess their current overall health status. Upon completion of the tests, the client meets with a specialist for a detailed discussion of their current physical status along with specific recommendations for improvement. The layout of the process is shown below: Please note that the potential buffer areas (triangles) are left out of the drawing for the sake of simplicity; however, there is the possibility of waiting before each stage. The client waits for the process to begin. The process starts with a “Dietary Analysis” followed by “Medical Tests” where blood is drawn and hair samples are collected. There is a split in the process at this point: blood samples are routed to the “Bloodwork Process”, hair samples are sent to the “Hair Analysis Process”, and the client continues with “Bodyfat Measure”, the “VO 2 max Test”, and a “Strength Test.” Finally, after all tests are complete and the results are available to the specialist, the process ends with a personalized “Health Assessment.” The equipment, labor and processing times on a per-workstation basis are shown below for each stage in the process. Note that there are multiple stations in many stages (e.g. three in Dietary Analysis). Of course, a client/order needs to be processed at just one station in each stage. Note also that each of the two Bodyfat Measure stations employs 2 techs.
2 Stage Number of Stations Equipment per Station Labor per Station Processing Time (minutes) Dietary Analysis 3 Computer 1 dietician 12 min Medical Tests 1 Test Unit 1 nurse 5 min Bodyfat Measure 2 Scanners 2 techs 10 min VO 2 max Test 4 Ergs 1 tech 24 min Strength Test 3 Mini Gyms 1 tech 15 min Bloodwork 1 Profiler 1 med-tech 5 min Hair Analysis 1 Incinerator 1 med-tech 5 min Health Assessment 2 Computer 1 MD 8 min THC is open to see clients 8 hours per day and is open 250 days per year, for 2000 hours total per year. On average, THC sees 8 patients per hour (or 16,000 clients per year). a. What resources at which station are the bottleneck in this process? (4 pts)
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